Heather Burns is a problem-solver who thrives in collaborative environments. She has a wealth of experience in customer service, technical support, product development, customer experience, and project management. Heather has a Bachelor of Arts in Media Studies and Educational Theory from Bennington College and is a certified Project Manager from Portland State University.
Heather's professional experience includes roles as Head of Customer Experience at Mystery.org, Scrum Master at Learning.com, Release Manager at Learning.com, Product Owner at AltSource, Inc, Customer Experience Program Manager at SurveyMonkey, Senior Technical Support Manager and Customer Advocate at SurveyMonkey, and Customer Operations Representative / Technical Support at SurveyMonkey.
Whether it's identifying pain-points and implementing solutions, troubleshooting bugs, or gauging the financial and user experience impact of new workflows, Heather approaches each challenge with a fresh perspective and encourages colleagues to do the same.