Patricia Herdman is an accomplished Glitch Maven, Consultant, and International Quality Management expert who has designed and implemented successful enterprise-wide change programs worldwide. With a deep understanding of process engineering, she is highly experienced in delivering robust $50M+ solutions for some of the world's largest and most complex technologies. Her background is steeped in driving significant, measurable improvements in quality across vast organizations, having worked with Wealth Management, Banking, Capital Markets, and Fortune 500 companies like RBC, CIBC, BMO Financial Group, and BNP Paribas Fortis in the past.

Patricia is a former author of "When Cars Decide to Kill," and she is currently working on her next book, "Spaghetti Software & Sausages." She acquired her Chemical Engineering degree from the University of California, Los Angeles. Throughout her career, Patricia has held leadership roles in various organizations such as GlitchTrax and Ethi-teque Inc.