Rob Pugh is a highly accomplished professional with a diverse background that includes experience in several industries. He has held numerous leadership roles during his career, making significant contributions in the areas of services consulting, product management, business development, and sales. Currently serving as the Director of Customer Success at Salesforce, Rob has played a critical role in building the Social practice from scratch. He has helped to create compelling Services offerings and build the operational and delivery frameworks to drive business growth. Rob holds several Salesforce Certifications and has an MBA in Innovation & Technology Management, an MSc in Chemistry, and a BSc (Hon) in Chemistry. Throughout his career, Rob has demonstrated exceptional skills in business strategy, technical services, marketing practice, and customer success management. He has a keen interest in innovation, technology management, and the healthcare industry.