The University of Texas at Austin

Sr. QA Engineer at Cherwell Software

Denver, Colorado, United States

Cherwell Software

Sr. QA Engineer

The Advisory Board Company

Sr. Software Development Engineer in Test

- Created custom Wordpress websites for clients. Installed all Wordpress software and plugins, customized themes, developed custom contact forms, and set up all analytics data and third party scripts.-- <a href="http://www.dentalwealthpartners.com-">www.dentalwealthpartners.com-</a> Performed website regression testing and document proofing.

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Independent Contractor

QA responsibilities:• Tested websites, native mobile applications (iOS and Android), Facebook campaigns, and rich media experiences (Flash, HTML5, augmented reality) across multiple browsers and devices.• Identified usability and architectural concerns with designs prior to development.• Scripted and deployed JMeter load test suites for high-traffic clients.• Performed API validation and integration testing with third party vendors (ePrize and Mass Relevance).• Wrote and validated SQL queries with Microsoft SQL Server.• Validated and approved copy decks, comp revisions, RFPs, and specification documents.• Acted as JIRA administrator. Managed workflows, users, tasks, and defects, and evaluated Greenhopper plugin.	Technical Project Manager responsibilities:• Managed technical projects for MSN, Power Engineers, and CSID. Gathered estimates, created schedules, allocated resources, managed daily tasks and assignments, and collaborated with third party vendors.• Worked directly with clients to prioritize features, manage change requests, provide technical guidance and suggestions, and report project status. • Wrote technical specifications and designed flow charts and logic diagrams for development team based on design comps and client requirements.• Implemented agile processes within the agency. • Used Kanban to improve team communication and promote transparency across the organization. • Acted as scrum master during large development projects.• Reintroduced retrospective/post-mortem discussions.• Championed company-wide initiatives to improve scheduling and resourcing processes.• Interviewed technical job candidates and recommended hiring decisions.

Springbox

QA Specialist and Technical PM

- Maintained TestTrack trouble ticket repository and Rally project planning stories.• Managed support development team, giving guidance for ticket investigation and resolution.• Created and maintained backlog of refactoring projects for team to work on during low support activity periods.• Identified, logged, and resolved defects in code, database queries and product design during “crunch” periods.

Neopost Loop One

Technical Support Team Manager

- Responsible for all international projects, including the company’s flagship product which generated revenues exceeding $4 million per year.• Collaborated with international project managers to define and establish customer software requirements. Led estimation and specification review meetings to provide accurate cost estimates.• Provided detailed release schedules for all international projects. Established a reliable track record of releasing projects on time and within budget.• Acted as product owner and scrum master (depending on project) in an agile development environment.• Summarized project status, risks, and recommendations to upper level executives.• Served as primary product owner for development, IT and support staff due to expertise across all international products.

Project Manager

- Updated all internal employee training guides to ensure accurate and relevant training material.• Optimized Test Track Pro usage throughout the organization by restructuring the tool’s workflow and updating existing bug database for compatibility.

PointServe

QA Analyst

- Led QA internal meetings, gave one-on-one direction and instruction to other QA team members, conducted all interviews for potential QA team members, andestablished a formal interview process for both phone and in-person interviews. • Evaluated new automated testing tools and created automation implementation plan for QA Wizard.• Established plan for tracking metrics and defect trends using existing defect data.• Created automation regression scripts using QA Wizard and WinRunner to reduce testing time during product releases.• Acted as project manager for key UK customer, providing the “bridge of communication between the customer and the developers,” participating in weekly status calls with the customer and organizing internal resources to handle software modifications and maintenance.• QA lead for 7 high-profile projects. Responsibilities included creating test plans and cases, manual and automated testing, maintaining the bug list and bug reports for each product,coordinating bug meetings with developers, and coordinating UAT periods with our overseas managers and customers in Britain, France, and Germany.• Load testing experience with JMeter. Recorded and ran scripts. Worked with database administrators to pinpoint code and database inefficiencies.• Logged and tracked bugs with Test Track Pro. Led bug meetings with developers.

Elli Pope

Elli Pope