Mark Eaves is a seasoned technology executive with a background in engineering and product management. He studied engineering and computer engineering at the University of Waterloo in Canada. Mark currently works as the Concierge Group Manager for Customer Success at Aha!. Prior to joining Aha!, Mark worked as the Head of Product Management at Strongpoint.io, Vice President, Director, and Principal Product Manager at NexJ Systems, a leading provider of CRM and wealth management solutions. He also served as an application developer earlier in his career. Mark is a customer-centric leader with significant experience in developing and delivering innovative and successful software products. He has a talent for building strong teams and collaborating with stakeholders to achieve business objectives.