Mike Bourn

Mike Bourn is a seasoned professional with over 20 years of experience leading enterprise technical services projects and teams, delivering exceptional results while enjoying the process. His specialties include Global Enterprise Tech Support Services Leadership, Customer Success Programs, Team Building & Enablement, Professional Services Contracting & Delivery, Service Ops, Process / Knowledge Content / Readiness, Value-added Services like Developer Support and Financial Management.

He holds educational credentials such as a Certificate in Principles of Project Management from Boston University, an MBA in Business Management from City University of Seattle, and a BA in Music from Excelsior College.

Throughout his career, Mike has held various key positions in renowned organizations, including Customer Success Manager at Trend Micro, Sr. Manager at McAfee, Director at Imagine Solutions, Sr. Operations Manager at Symantec, Director at Accelrys Corp, Principal Consultant at Emante Services, Director at FileNet Corp (IBM), and Sr. Manager at US Navy.

His expertise spans Program Management, Project Management, M&A Due Diligence, Services Industry Consulting & Training, and more, showcasing a diverse skill set and a deep understanding of the technical services landscape.