RMIT University

MacKillop Catholic College

Entrepreneurship portfolio operations and strategy  -  Curriculum management  -  Program development and design  -  Global study tours in entrepreneurship & innovation

Melbourne, Victoria, Australia

Second in charge to the Director of Entrepreneurship. Managing the operations and strategy of the Entrepreneurship Portfolio that sits within the Leadership & Executive Education Portfolio. Organising the development and delivery of all new units in the Postgraduate specialisation. Coordinating core curriculum elements across undergraduate, postgraduate and international units. Additionally, managing all stakeholder relations with industry teaching fellows and industry partners. Leading and facilitating quarterly Course Advisory Team meetings and individual workshops with teaching fellows. Managing the Berkeley Haas Study Abroad Program by helping to facilitate pre-departure workshops, organising the student cohort into teams and ensuring all students are prepared for the program. Liaising with the events and marketing teams to help build the profile of the portfolio through engaging events with industry, and building our marketing strategy to appeal to students (current and prospective) as well as leading organisations outside of Monash.

Monash University

Assistant Lecturer

Manager of the Project Rewire operational support team. Coordinating the daily tasks of the designated Operational Support Officers to ensure a high quality and quantity of output to agreed standards. Provide effective and efficient administrative support to the project delivery team. Maintaining lines of communication both internally and externally to various stakeholders and end users. Generating the weekly reporting requirements and planning resource allocation accordingly to maximise productivity. Identifying the repeating support requests and implementing more efficient modes of working, resulting in a decreased number of high priority tickets. Developing the service transition proposal by utilising big data to inform the approach. Additionally, devising a training schedule to effectively manage and deploy the transition for the business from project into a BAU state.

Operations Coordinator

Responsible for the organisation and management of all operational elements of the program. Engaged with and built business partnerships with industry sponsors including, Isobar, Sheda, ANZ, Victoria Legal Aid and Deloitte. Coordinated weekly workshops around design thinking, prototyping, pitching and user research. Provided ongoing mentoring and counselling for the entire student cohort. Organisation of all events including two pitch nights and an awards ceremony, alongside management of the budget and all financial assets. Additionally, delivered the marketing and communications strategy and digital content editing.

Fastrack Innovation Program Manager

Developed high quality user experiences across a complex set of web applications and solutions across navigation, information and interactive design. Co-designed in a team with product managers, service designers and web team members as well as coordinating and assisting with the facilitation of design thinking workshops. Created and managed the RMIT Online Braintrust group and conducted user testing experiments with students to validate concepts and prototypes. Worked through all analysis and design phases, referring to research and test results to rapidly iterate and produce final interface design solutions. Learnt HTML coding as part of the Project Rewire strategy to transition all online courses from Blackboard to Canvas.

RMIT Online

Customer Experience Analyst

Responsible for mapping candidate segments in the EURO region, entering data and cross-checking potential candidates. Researching and sourcing other international candidate pools.

PageUp

Talent Coordinator

- Transcribing content from focus groups• Data analysis of consumer behaviour• QA of final reports• Assistance with report writing • Observation of with focus groups

Reality Check

Research Intern

- Conducting face-to-face market research interviews for various clients • Writing up reports for interviews and interpreting data and responses

Orange Squid

Research Associate

- Preparing contracts for future employees•	Management and organisation of locum doctors roster•	Incident reporting•	Organising travel bookings for managers, catering for office functions, and ordering office supplies

Correct Care Australasia

Receptionist and Office assistant

- Front of house reception in the centre management office greeting and communicating with  customers, retailers and clients •	Provided ongoing support and assistance for the marketing and accounts team•	Organising weekly staff meetings and taking minutes•	Assisting retailers with building maintenance issues •	Helping distressed customers in cases of lost children in the shopping centre

DFO Shopping Centre

Receptionist - Centre Management Office

- Providing face to face and telephone support to a diverse range of clientele with sensitivity and speed•	Working autonomously in the membership department, accurately entering data into the membership database•	Management of the merchandise department, stocktake, and sales (Face to face and online)•	Accounts receivable handling cheque/cash/EFTPOS and BPay

Plumbing Trades Employees Union (PTEU)

Receptionist and Accounts receivable

Customer service role at Carousel Cafe integrated with barista duties and management of stock. Developing and managing strong relationships with clients to ensure ongoing business. Assitance with fundraising events such as the Million Paws Walk and Breast Cancer Awareness month. Food and beverage service at formal events and corporate functions.

Food and Desire

Food & Beverage Staff

- Organising and hosting locals events, including promotions, guest lists and invites•	Collaborating with upper management in designing and creating marketing posters•	Data entry and general administration duties

Maeve Fox

Sales and Marketing coordinator

- Working in a range of temp roles for various companies•	Front of house reception, greeting clientele and answering switchboards•	Administrative tasks such as data entry and filing•	Organising security passes for guests and staff

Hays

Administration temp

- General Office Team •	Reception recovery during busy periods•	Professional beverage service to clients in meetings•	Monitoring stocktake levels of office supplies and ordering replenishments when necessary•	Liaising with the social club and assisting with the organisation of events

Nikolina Tucman