Universidade Católica de Santos

Catholic University of Santos

Head of Business Unit na Grupo GFT [30k+ connections]

Barueri, Sao Paulo, Brazil

Responsible for Telecom, Media, Entertainment, Utilities & Travel, Transportation, Hospitality.Lead and motivate staff to improve customer service with clients.Design and implement strategic plans to reach sales targets.Cultivate lasting relationships with customers to grow customer loyalty.Develop and promote weekly, monthly and quarterly sales objectives.Draft detailed and accurate sales reports.Work with customers to better understand their business needs and goals.Assess costs, competition, and supply / demand to identify selling price.Estimate sales volume and profit for current and new services.Establish a sales training program to train new employees.Meet with sales managers to assess company performance.Owning and hitting/exceeding annual sales targets within assigned territory and accounts.Developing and executing strategic plan to achieve sales targets and expand our customer base.Building and maintaining strong, long-lasting customer relationships.Partner with customers to understand their business needs and objective.Effectively communicate the value proposition through proposals and presentation.Understand category-specific landscapes and trends.Reporting on forces that shift tactical budgets and strategic direction of accounts.

Grupo GFT

Head of TMEU & TTH Business Units

- Senior lead on existing (farmer) / new (hunter) corporate CMI Brazil customers including marketing activities ;- Responsible for managing team and coordinating workload delivery across communications account teams (DO) ;- Lead on operational delivery, responsible for cross-office coordination on service levels, invoicing and utility ;- Lead in new business development, identifying organic growth opportunities and securing new clients to unlock and grow target sectors (SELL) ; - Responsible for team training and development to increase corporate communications knowledge and capacity ; - Develop customized programs to meet client needs and close business ;- Work in compliance with company standards and business guidelines ;- Assist in development of account budgets and timelines ;- Assess potential business risks and develop mitigation plans ;- Develop new business opportunities with potential and existing clients to achieve revenue goals ;- Provide outstanding services and ensure high customer satisfaction (Survey) ;- Address customer concerns and queries in a timely and accurate manner ;- Build positive and productive relationships with CMI customers ; - Act as liaison between CMI customers and TCS LATAM high-management level for business executions ;- Negotiate business contracts and costs with customers as needed ;- Provide client consultations about company services ;

Tata Consultancy Services

Head of Brazil - Communications, Media, Information & Travel, Transportation, Hospitality

- Lead and nurture the client services team to provide the very highest levels of client servicing.- Build strong client relationships at the highest level.- Help identify and convert new business opportunities.- Lead and manage the client servicing team : regular weekly reporting, resource planning ( to assign appropriate team members to projects, to resolve issues, etc.. ),  appraisals and personal development ) of the client servicing team ( setting and reviewing targets, contributing to remuneration conversations ), recruitment of new team members.- Lead the process to write and execute client development plans for Key Client Relationships ( to deliver revenue targets by client ).- Develop best practice in client servicing and to run regular sessions with the client servicing team to share knowledge and experience.- Personally lead Key Client Relationships.- Seek and develop client development opportunities.- Contribute effectively to the process to win new business.- Determines annual unit and gross-profit plans by implementing marketing strategies, analyzing trends and results.- Establishes sales objectives by forecasting and developing quarterly sales quotas for regions and territories.- Projecting expected sales volume and profit for existing and new services.- Contributes to team effort by accomplishing related results as needed.

Client Partner, Director - Communications, Media, Information & Travel, Transportation, Hospitality

- Works closely with the final customers always focusing on achievement - business agility and profitability.• Offers Wipro’s Infrastructure Services, Integrated Solutions and Products in order to manage and optimize IT customer infrastructure to deliver true business value through the following main aspects reducing capital expenditure, reducing operational expenditure, integrating quality service, embedding environmental factors and improving productivity and end-user satisfaction. As a immediate result, customer business will achieve a cost-effective, powerful infrastructure solution with the benefits of flexibility and innovation to plan its business ahead.• Works closely with high executive level in order to discuss ideas & thoughts regarding IT LATAM market strategy in terms of trends, analysis and statistics.• EMC & CISCO & Oracle & SAP & Microsoft effective partnership using Wipro´s specialized knowledge by sector and respective technology, solution development and integration with the main objective to align partners innovation and attend specific needs for Wipro final customers.• Maintains direct focus on line of business contributing to Wipro's sucess based on a previous result provided by its final customers regarding our services that brings immediate positive feedback to other companies.• Develop and implement strategic sales plan to achieve corporate revenue goals for TELCO LATAM accounts.• Identifies and develops relationships with key players within TELCO LATAM accounts.• Provides accurate account reporting and support partners with sales process.• Abilities to source, pursue and close new business.• Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry.

Wipro

LATAM Sales Head at Wipro - Communications Service Provider & Media

- Works closely with the final customers always focusing on achievement - business agility and profitability.• Offers Capgemini’s Infrastructure Services, Integrated Solutions and Products in order to manage and optimize IT customer infrastructure to deliver true business value through the following main aspects reducing capital expenditure, reducing operational expenditure, integrating quality service, embedding environmental factors and improving productivity and end-user satisfaction. As a immediate result, customer business will achieve a cost-effective, powerful infrastructure solution with the benefits of flexibility and innovation to plan its business ahead.• Works closely with high executive level in order to discuss ideas & thoughts regarding IT brazilian market strategy in terms of trends, analysis and statistics.• EMC & CISCO & CA & CITRIX & VMware & RSA effective partnership using Capgemini´s specialized knowledge by sector and respective technology, solution development and integration with the main objective to align partners innovation and attend specific needs for Capgemini final customers.• Maintains direct focus on line of business contributing to Capgemini´s sucess based on a previous result provided by its final customers regarding our services that brings immediate positive feedback to other companies.• Develop and implement strategic sales plan to achieve corporate revenue goals for assigned key accounts.• Identifies and develops relationships with key players within target accounts.• Provides accurate account reporting and support partners with sales process.• Abilities to source, pursue and close new business.• Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization. Scope and Impact.• Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry.

Capgemini

Senior Sales Executive - Telecom, Media, Entertainment & Utilities

- Manages the Portfolio of respective services ;• Ensures that standards for Portfolios are deployed across the globe, working closely with the global leveraged and castle delivery teams ;• Ensures on a monthly basis that our cost structure is in line with the cost modeling done ;• Works with the Global Delivery Units to balance the portfolio delivery structure to meet the cost models and productivity objectives ;• Deals with problems as a 3rd level of support and higher, establishes a “network” of escalation paths for their Portfolios ;• Ensures that if we have an issue/problem in one area of the globe that we make sure that any corrective action is exploited across all the geographies ;• Works with the Client, Regional Delivery, EPO, CTO, and other groups to create the demand management for the respective portfolio ;• Participates in strategic road map activities and longer range planning activities ;

Hewlett-Packard

HP Delivery Executive Manager Worldwide - VALE Account

- Engaged with accounts and sales and start-up organizations through a common set of standard Engineering processes, tools, and templates to improve the engineering requirements and deliverables standards for transition and transformation. • Improving the engineering quality of Global Sales Support ( GSS ) solutions by applying a closed loop lessons learned process to increase GSS knowledge and improve Solution Guides so that future solutions require less engineering re-work.• Strategic management of technologies, including business plan & sales strategy development and finance management, determining technical directions, researches, analyzes and recommendation.• Providing technical support for marketing initiatives through direct participation in proposals with GSS team and marketing studies.• Supporting ITO services in innovation program campaign, presenting ideas that aggregate direct value to our final customers.

Electronic Data Systems

ITO - Senior Consultant

- Responsible for Insourcing process management from Atos Origin provider related to infrastructure services ( servers / storage / networking / production ) ;• Team leader ( BUR & Production organization ) responsible for the reception of new systems ( application & infrastructure environment ), management of changes / problems, capacity, batch scheduling and definition of contingencies plans, with effective participation in the definition of its operational procedures.• One of IT members that were responsible to guarantee the Open Outsourcing ( servers/hosting/storage ) process with EDS, resulting in a R$ 47MM contract for a 5 years period without impact to business, resulting in a recognition from ABRIL and EDS directors.• One of IT members that were responsible to guarantee the Mainframe Outsourcing process with gedas, resulting in a R$ 18MM contract for a 5 years period without impact to business, resulting in a recognition from ABRIL and gedas directors.

Editora Abril

Infrastructure Specialist - Sr.

- Responsible for the reception of new systems ( application & infrastructure environment ), management of changes / problems, capacity,batch scheduling and definition of contingencies plans, with effective participation in the definition of its operational procedures.• One of IT members that were responsible to guarantee the  Outsourcing TVA process with IBM, resulting in a R$ 16MM contract for a 5 years period without impact to the business, resulting in a mutual recognition from TVA and IBM executives.

Flávyo Rydval

Flávyo Rydval