Mona Reed is an experienced and skilled IT professional with over ten years of experience in the mixed Windows and Mac Enterprise environments. She is highly adept at troubleshooting, diagnosing, and documenting systems and apps. With expertise in advanced administration of Active Directory, Office365, Zoom, Slack, JIRA, Windows, and G-Suite, as well as skills in servers like 2008-2012, SCCM, Virtual Environments, VOIP, WAN, LAN, and CLI, Mona is a valuable asset to any organization. She studied Environmental Studies and Planning at Sonoma State University and is currently a System Administrator at Mina Group, where she continues to contribute her technical knowledge and skills. Prior to this role, Mona worked as an IT Support Engineer at Marqeta, Inc, Technical Support Engineer at Bloomberg, Information Systems Specialist ll - Project Manager at Alameda County, Technical Support Engineer at SolarCity, and Support Desk Analyst at Peet's Coffee.