Michael Gross is an experienced IT business process manager and business analyst with a strong background in information technology project management. He holds an MBA and BS in business, and possesses over 18 years of experience in the field. Gross has a range of technology skills in Enterprise Resource Planning (ERP) systems like PeopleSoft and associated tools for deployment and integration, and experience in SQL and Oracle database technologies. He is an excellent problem-solver with the ability to identify complex problems and evaluate solutions. Gross has outstanding interpersonal and communication skills, enabling him to develop and maintain collaborative relationships with team members, leadership, customers, and vendors. With experience managing departments of 3 to 30 employees, he has ensured that both staff and customers' needs are fully met. He has also built, deployed, and managed multiple servers, either as hardware systems or VM Ware systems that meet a company's needs. Gross has managed multi-million dollar budget expenses and ensured financial stability in departments and businesses.