Zakiyyah Taylor, a highly skilled Senior Operations Manager, has over 15 years of experience driving sales growth, delivering excellent services, and ensuring profitability. With a background of success in roles of increasing responsibility, Taylor is an innovative operations professional looking to transition to a Vice President or Director role in a new and challenging industry. She has a proven record of finding, developing, and retaining talented individuals and leading high-performing teams. As an exceptional communicator, Taylor is capable of relaying overall vision, strategies, and tactics, showing exceptional leadership skills.

Taylor has core competencies in operations, team development, data analysis, and performance management. Being a coach, she focuses on efficiency, effectiveness, scalability, and evaluation components of process improvements, change management, and goal achievement. Taylor's skills and experience are further developed in Executive Leadership, Business Development, Change Management, KPI Development, Project Management, Strategic Planning, and Process Improvement.

Zakiyyah Taylor has accomplished some remarkable milestones throughout her career, including implementing a sales training and coaching structure resulting in her areas of responsibility exceeding overall sales plans by 10%, cross sales plan by 20%, and generating $150M in additional revenue. Collaborating with leadership company-wide, Taylor improved the development of high-potential leadership, enabling the promotion of 35% of staff to the next level leadership positions, and improved the speed of onboarding processes for new and promoted leadership. Additionally, she conceived and implemented an optimal system to evaluate learning effectiveness comprising delivery methodology, success metrics, and feedback components within 90 days.

Zakiyyah Taylor studied a Bachelor of Arts in English at Clark Atlanta University and received a Master's degree in Business Administration and Management, General, from the University of Phoenix. She is currently the Operations Support Senior Manager - Learning & Development at Allstate.