Ian Johnston is a financial services professional with twenty years of experience in delivering real returns for businesses, reducing costs, and improving the client experience through employee training and coaching. Ian has progressed within Barclays Wealth since 1997, showcasing his commitment to his career and his ability to learn new approaches to solve problems. His expertise lies in organizational, leadership and client experience skills, which he has used to run projects across different UK cities, significantly reducing financial and reputational risks. Ian holds a BA (Hons) in Public Policy and Management from Robert Gordon University, which he has utilized to improve employee performance, reduced costs and improve client experiences. His previous roles include senior management positions at ITC Legal, NW Brown Group Ltd, and Duncan Lawrie Private Banking. Currently, he is an Associate Director at Brewin Dolphin where he draws on his range of experience to deliver excellent service.