University of Phoenix

CyberArk University

Cognizant  Sr Manager

San Diego, California, United States

Kaiser Permanente – SDM for Offshore Support  •	Mange Onboarding of NEW Offshore support team transition.•	Manager of resources in Mexico, Caranda and India.•	Manage 7/24 offshore support in multiple Security operations. (28 resources)•	Work with offshore team on new Procedure and refine existing processes.•	Escalation Management •	Managing Difficult situations•	Team transition.•	Applications used:	o	Service Nowo	Incident Managemento	MS office Suiteo	HIPPAo	SOXo	Root Cause Analysiso	Enterprise Patching of Serverso	Release Management

Cognizant

Cognizant  Sr Manager Security

PM the CyberArk Implementation, in accordance with the direction of the  Director Security Ops.   Guide the client thru best practices with CyberArk.  PM Database Role Remediation and integrate with Cyberark

Sr. Manager, Security OPS

- Mange Onboarding of NEW Offshore support team transition.•	Work with the CyberArk engineer team to manage initiatives, deliverables and consolidation or work request process.•	Mange the PAM issue list and risk matrix•	Partial list of tools used: Confluence, SNOW, and Slack

The Home Depot

Sr Project Manager IT SECURITY IAM

PM the "VerintConnect" project , a Global Web Interface Upgrade, •	PM web front end upgrade, coordinate data/content transition management, process redesign and documentation.•	Coordinate and Plan Final Implementation activates.•	Coordinate communications and stakeholder management.•	Create the UAT test plan and coordinate testing activities.•	Executive and multi-team communication management.•	Create the Post Implementation Support plan and activities.•	Initiate best practice policies for project activities.•	Manage daily Agile team meetings.

Verint-Systems

Sr Project Manager

Sr. Project Manager, Sox Compliance, CyberArk (<a href="http://www.cyberark.com)Implementation">www.cyberark.com)Implementation</a>, Infrastructure Services•	Agile methodology and hybrid SDLC, to determine scope and deliverable achievability.•	Dual hat role as Implementation project manager and application SME/BA for CyberArk, Sox remediation.•	Budgetary planning, resource management.  Team builds from the ground up. •	IT Governance and Policy definition.•	Author of training and support documentation. •	Creation of the Security Access matrix, Segregation of duties definition.•	Manage Remediation of Service accounts and environment analysis.•	Testing, development and strategic planning.•	Strategic reporting to key executives.•	Used both Agile and normal SDLC methodologies for various project components, creating a  hybrid environment appropriate for each resource pool.

Veritiv

State of Georgia Dept. of Public Health (Contract via Serenity InfoTech)		9/2015 – currentEnterprise System Modernization (ESM) Claims and Payment project.  I have ownership for Policies and Procedures, requirements definition, system standardization, procurement and integration.

State of Georgia

Sr. Project Manager, Enterprise Systems Modernization (ESM), Claims & Payments

- As the national release manager, I was responsible for the coordination and implementation of the IT technical requirements as received from the business program operations team.  These programs clinical and business programs, include, Authorizations, Clinical Pathways, Pain Management, Chemotherapy, Radiation therapy, to name a few. I managed a team of 5 -7 diverse technical areas. The team composition would vary depending on the type of implementation. This core team composition includes, Data transformation, Exports, Letter templates and responses, core program code changes, web/portal interfaces, Call routing (IVR), Single Sign On (SSO), Claims, QA Testing.   My responsibilities were to be IT to client to Business relationships, schedule management, requirements and resource management.  I was also the Project Manager for several new concept to program projects, whereby the requirements were extremely vague (initially) to full BRD and functional pilots were created, in very compressed time lines.   I accomplished this using Agile as my program base and this allowed excellent project progression, working within the constraints of resource availability.  During the course of my tenure, I have brought in 37 separate and distinct implementations (of various complexity), on time and on target for release date. Care Core was at that time in the process of merging with Med Solutions, and I was also responsible for cross platform integration of process and platform migrations.

CareCore National

IT Implementation Release Manager

As a TEK Systems contract project manager for the Membership Service Replacement Project, I was the Billing Project Manager.  As the project manager, I provided Agile techniques and processes to this phase of a multi-year project for rapid development and implementation of the project goals.  I was a multiple hat wearing Project Manager, responsible for filling the roll that previously required 3 separate project managers (Business, I.S. and EPO). I led the billing team thru a rapid project implementation cycle in a culturally challenging environment.   Utilizing self-directed teams, I led the team to deliver the 1st pilot billing program and defined the roll out strategy for the year to come.  I worked with vendors (BillTrust, TriZetto) and a diverse work team. I piloted on line team tools via SharePoint with the project. That enabled multiple business and I.S. units to work in rapidly changing environment.I piloted the rapid fix turn around testing cycle which allowed progress to be measured immediately and prioritization of testing defects and transition to implementation in a very constrained project time line.

HMSA

Senior Project Manager Contract

As a consultant working in the PMO, I provided leadership and functional expertise to multiple areas and applications, in the ICD 10 Implementation.  I identified project management risks, project analysis and implementation strategy guidance.  I was also had my own portfolio of requirements definition and financial impact analysis for the financial systems.   I engaged in the advancement of the PMO maturity by providing guidance in the use of SharePoint and other collaborative strategies.

NAMM California

Enterprise Project Management Specialist (EPMS)

For the IT Business Systems team and other internal customers, I provided leadership and functional expertise to multiple areas and applications, to teams of various sizes and skill sets. I have Project Managed multiple application or appliance upgrades.  I am skilled in test script creation and regulatory compliance for multiple applications. I have experience in vendor relationship management, procurement, and contract negotiation; I am also skilled in requirements definition, risk management and functional analysis.  I also was the Shared Services applications SOX in house administrator

Actavis (f/k/a Watson) Laboratories, Inc.

BSA III / Project Manager, IT Business Systems

At United/PacifiCare I interviewed, hired, trained, managed, and mentored team members. I was the Project Manager for a multiple system integration and data conversion project from legacy systems into common operational database.  Project attributes included source system integration, application implementation, reports definition as well as data base architecture to support the queries.  I managed the project revenue and finances, as well as vendor and contractor management.  I managed a team of 12 direct reports and a several million dollars budget. I was also the Project Manager for SOX compliance and the Accelerated Close project.  My skills include project resource forecasting and contract vendor relationship management

UnitedHealth Group (f.k.a. PacifiCare Health Solutions)

Project Manager

Project Manager in Clinical work flow definition for inflight EPIC implementation project.  My team’s objective was to document the current state and create future state work flows.  I was the team lead for a work flow team of 6 contract Project Managers and Kaiser Employees.  My role was to supervise, mentor and train team members in work flow analysis, change management methodologies and as well as prepare the team for expansion.   Provided leadership to guide and influence stakeholders decisions.  I was also responsible for preparation of support materials for the system Go Live documentation.  I was also the overall team Subject Matter Expert on System wide clinical downtime and recovery

ACS Health Care Solutions

Senior Management Consultant, at Kaiser SCal Health Connect

Project Management - Systems Analyst, Clinical SystemsEMR Division/EMR Clinical Effectiveness•	Process Redesign of SHC Clinical processes and workflows.•	Benefits Realization and Return on Investment Analysis•	Membership, Joint Clinical Effectiveness and I. S. Data Base task force.•	Membership, on System Security - HIPPA, Finance and Downtime Task Forces.•	IDX LastWord OC / PIM Visit training•	User Work Group Development•	Systems analysis and comparison

Sharp HealthCare

- Project Manager Respiratory Therapy System Department Redesign•	Project Manager Order Communication Management (OCM)- Ambulatory /Hospital •	OCM System maintenance and Order Entry Specialist•	OCM installation and support for Sharp Mission Park, Sharp Coronado, Sharp Mesa Vista, Tenet-Rancho Springs Medical Center conversion•	Educate, Mentor, of multiple IS Clinical Systems analyst.•	Daily leadership of Patient Care Operations, when manager unavailable•	Senior support for help desk and ON Call systems analysts •	IS Clinical Systems Weekly staff meeting moderator

Clinical Systems Analyst, Information Systems

Working at the Sharp HealthCare, Murrieta, California facilityIDX System Manager level - OCM Representative – IS Key User•	Functioned as Onsite Independent support during the multiple system conversion to IDX.•	Experience with Compucare and Cerner Lab Interface.•	On site Night Shift Key user support.•	Experience with P.C.s and various peripherals.•	Experience with M.S. Office and applications.•	Intensive Care Unit Technician•	Multi System patient care monitoring.•	Frequent interaction with multiple healthcare system ancillaries.•	Interface and interact with patient family members.

John Sanchez, PMP, CSM

John Sanchez, PMP, CSM