Brad Gurley boasts over 17 years of experience in email marketing, specializing in deliverability and ISP relations. Gurley has an extensive knowledge of email standards and best practices, deliverability monitoring, and consultation. He has presented a multitude of webinars, blog posts, and client resources pertaining to email delivery and has active participation in industry organizations. Gurley also has over a decade of experience in customer service, focused on technical support and client services roles. He has built a support team from the ground up and is highly proficient in handling difficult customer situations.
Gurley has served as the Director of Deliverability at MessageGears and has been an Advisory Board Member at Email Experience Council. He also served as the Co-Chair of the Senders Committee at M3AAWG (Messaging, Mobile, and Malware Anti-Abuse Working Group). Gurley was previously the Principal Writer at DeliveryCounts.com, the Director of Deliverability & ISP Relations at Higher Logic, the Director of Deliverability at WhatCounts, and the Professional Services & Deliverability Consultant at Bronto Software. He has also worked as a Deliverability Specialist at Bronto Software, a Director of Support / Consultant / Technical Support Manager at iContact, and a Global Operations Support Specialist at IBM.