National American University

AT&T Education Center

iBrand Specialist  -  Sales & Leasing Consultant at BMW Toronto

Skills: New Business Development · Sales · Automotive · Team Leadership

MINI Toronto

Sales Manager

BMW Toronto

Sales & Leasing Consultant

•	Recognized for consecutively achieving highest % be back and top position selling business offer products. 
•	Offered exceptional customer service which lead to highest referral ratio and top Customer Satisfaction Index.
•	Assess customer needs, provide walk through and effectively demonstrate vehicle features, functions, and benefits.
•	Ensured optimal experience for each customer from initial meeting through final delivery.
•	Detailed demonstration of vehicle at the time of delivery to ensure customer utilize all the features to their benefit.
•	Resolved customer problems or complains by determining optimal solutions. 
•	Manage daily follow-up’s, booking appointments with prospect customers, meet and greet new customers and follow the sales cycle, update customer database, follow up insurance and delivery paperwork process.

Richmond Hill Honda

* Maintained store as “Customer Choice of Store” and developed bottom-line profits and revenue growth.
* Achieved 11% sales gain, 14% GP gain and 6% conversion gain MOM (Month over Month).
* Recognized for consecutively achieving highest % gain and #1 in district for Extended Warranty Sales.
* Exceeded Bell Mobility and Residential service quota and achieved required KPI’s for the store. 
* Developed result oriented team, effectively coach and train team by providing leadership by example.
* Review team performance, recognized achievements and coached for better results. 
* Encouraged associates to take ownership for their performance with pride and provide career development plans. 
* Executed loss prevention and shrink program, maintained and utilize surveillance equipment.
* Offered exceptional customer service and ensured the same level of service offered by team.
* Resolved customer problems or complains by determining optimal solutions. 
* Manage daily operational tasks, administrative duties, scheduling, physical inventories check, RMA, daily stock updates (price tag change) as well as ensured store is maintained, cleaned and zoned to company standards.

The Source (Bell Canada)

Store Manager

* Developed, executed, and achieved the annual sales plan for Middle East and East Africa Region. 
* Achieved 22% revenue and 38% volume growth for fiscal year 2009. Resulting 10% YOY growth.  
* Increased market share and presence with assigned dealers through the development of strategic business plans. 
* Increased new dealers network which contributed to an additional 14% in new business.
* Developed programs to support dealer growth in target markets & recruiting of dealers in under performing markets.
* Built marketing programs to identify and build alliances with key strategic dealers in the region.
* Planned & executed strategic cross brand promotions events with top CE brands.  
* Maintained a strong team rapport through individual coaching, regular team meetings, goal clarification and accountability, and open-door communications. Resulted in cohesive and effective teams of dedicated employees with clear personal development goals.
* Quarterly analyze business and performance and present reports to stakeholders, vendors etc. 
* Created and managed within territories profit and loss expense budget and Marketing budgets.
* Provided accurate sales forecasting and managed opportunities in a timely and consistent manner.
* Established strong relationship with International Suppliers/Vendors, effectively coordinate and develop strategic channel development plans, product lunches, event & exhibitions participation, sales forecasting, order placement.

Prostar Technology

Territory Sales Manager

* Appointed, managed and developed Big Box Retail partners in the assigned territory.
* Identified prospect retailers in the territory, Presented complete product line and negotiated terms to finalize the contract.
* Proposed product line & MSRP Details for listing, finalize shelve space and follow up to receive order. 
* Ensure Timely order processing, deliveries and merchandising at the retailer location.
* Arranged product training for floor Sales Executives for better knowledge of product line.  
* Aggressively planned and executed seasonal promotional activity for retailers in the assigned territory.
* Regular visits to individual retail outlets for stock level check, merchandising, display POS & marketing material etc. 
* Regular monitoring of stock movement to replenish stocks accordingly.
* Presented retail channel sales in and sales out analysis report, target & performance review, potential growth & forecast, aggressive activity & budget plans for next quarter to Sales Manager quarterly.
* Identified and negotiate branding activities with retailers and propose to vendors.

General Enterprises Company (GECO)

Account Manager - Retail Channel

* First point of contact to Internet service users with inquires, complains, technical support & Feedback.
* Ensured timely and professional responses of all complains, request, queries received. 
* Provided solution to all internet service related technical problems over the phone or via email. 
* Assisted customer with technical configuration of internet connectivity, setup email accounts etc. 
* Provided Basic guidelines and training to internet users with regards to web surfing, access emails, online usage status check & billing/payments etc. 
* Prepared report and log of incoming calls, request or complains, technical and billing issues etc.  
* Respond within agreed time limits to call-outs.
* Escalate unresolved issues and feedback to concern departments.

Usama Khan