Francisco Cho is a seasoned problem solver, communicator and facilitator with extensive customer service expertise in implementing intuitive virtual assistant experiences. With a strong focus on enhancing business communications and non-human customer service channels such as IVRs, chat bots, virtual assistants and FAQ repositories. Fluent in both Spanish and English, he has brought his exceptional skills to organizations such as Ada Inc and [24]7.ai in roles including Senior ACX Consultant, Conversational Designer and Bilingual Project Analyst. Cho studied Hon B.Sc. in Psychology and Anthropology at the University of Toronto.