Ken Wilkinson is an accomplished Senior IT Operations and Service Leader with over 20 years of experience in the ICT industry, with a significant global management background. Ken's technical knowledge, skills and leadership abilities have been honed through various management roles including his current position as Senior Director, Global Technical Support at ServiceNow, and his previous roles as Regional Vice President, EMEA Support at Salesforce and Senior Director, EMEA Technical Support at salesforce.com, along with Director, Enterprise Support Delivery at Symantec, among others.

With a background in Electronic Engineering (Manufacturing and Service) and experience across various sectors, Ken has proven abilities in developing detailed analytical solutions, organization transformation, and commercial management. He has a 'can do' approach and a track record of success in world-class business organizations.

Throughout his career, Ken has demonstrated strong leadership skills and has gained certifications in ITIL Service Management. He is committed, energetic, and focused on achieving success in whatever role he takes on.