Terry Manley is an experienced IT leader and service manager with over twenty years of experience. With a foundation in customer service honed during previous work in retail management, Terry applies this critical customer-first mindset to every IT-related challenge. As a manager of service desks, desktop support, and data center support, Terry's teams prioritize providing top-tier IT services alongside prompt problem-solving. Terry is a certified practitioner of ITIL's Service Operations, Service Design, Service Transition, Continual Service Improvement, and Service Strategy certifications. Alongside foundational ITIL certifications, Terry also boasts other certifications and skills such as a Certification in Management of Risk (M_o_R), IT Service Desk Management, Vendor Management, Project Management, Strategic Planning, and Technical Support. His experience also includes leading IT support teams, providing technical support to end-users and executives, data center and server support, inventory and asset management, mentoring cross-cultural teams, supporting high availability IT infrastructure, and ITSM. Currently seeking new IT challenges in a company that values continual service improvement, Terry's experience and skill set make him a leading candidate for any IT-related role.