Apoorva Sudarshan is a seasoned customer success professional with a strong background in the SaaS domain. With a Bachelor's degree in Electrical and Electronics Engineering, she has worked in revenue-driving roles in organizations like Branch, Hortonworks, and Belong.co. Apoorva has been actively involved in designing and implementing successful onboarding, customer retention, and NPS strategies. With a knack for evangelizing, Apoorva has been a voice in growing the community of fellow customer success professionals. In her free time, Apoorva indulges in learning French and reading.