Instituto Superior de Ciências Aplicadas

Senior Renewal & Contract Manager | Corporate Accounts EMEA at HubSpot

Responsible for Renewals and Growth across the complete HubSpot portfolio of products for our customers.

HubSpot

Renewal Manager

Demonstrate knowledge of the organization’s various products and renewable license contracts. Educate customers on business practices and associated contractual implications.Exceeding personal, team and overall targets and KPI’s (up-sell, cross-sell, customer feedback ratting, efficiency in handling queries etc.) on a month and annual basis.- Maintain contract revenue base at highest possible retention rate and protects contract revenue stream - Achieved the highest team retention rate ever recorded in Sage UKI history of 87% for FY17- Responsible for implementing and managing contract renewal initiatives- Ensure customer awareness and understanding of applicable product elements - Must meet sales objectives such as quota and upsell requirements - Maintain account team relationships by working with Account Managers - Ensure timely contract renewal and promotes awareness of upgrade and add-on opportunities to customers - Ensure competitiveness of company's maintenance contracts- Developing and achieving new business sales across a multiple range of products - Actively recognizing cross-sell and up-sell opportunities for team members and issued them out accordingly

Sage

Sales Executive - Renewal Manager

Maintaining and developing a portfolio of new and existing client accounts to maximise profitability through daily client management. • Expanding portfolio as client base grows (expansion across geographic boundaries and into new operating environments).• With the Team, achieve agreed service standards, working with clients to provide suitable options.• Follow up on qualified leads turning them into sales opportunities and sign up those clients interested, and manage own new business pipeline converting enquiries into sale opportunity.• Negotiation in conflict situations to achieve win-win outcome. Dealing with client queries independently and within agreed turnaround time.• A track record of achieving targets.• Solve problems and pro-actively establish client satisfaction Continue own training and education to keep pace with product modifications, industry trends/changes and sales knowledge.• Increasing customer knowledge & providing professional advice on AWC products and services.• Maintain comprehensive client records and be responsible for providing reports on activity within Salesforce.• The establishment of successful relationships with relevant departments (Underwriting, IMC).

Allianz Worldwide Care

Sales Advisor - Direct Individual Business

GVC Holdings PLC are a leading provider of B2B and B2C services to the online gaming and sports betting markets.•	Responsible to build the entire sales team recruiting and training 13 Sales Executive Account Manager agents.  •	Reviewing and evaluating weekly KPI achievement and producing an end of week spread sheet.•	Supporting, coaching and Inspiring each and every team member to reach their full potential – Target: increase the Team sales in 10% / Achievement: Increased the Team Sales in 30%. •	Responsible for the promotion, management and development of the Brazilian Market business, products and services, through managing new and the existing Customers base and its development, and achieving agreed targets for both sales and other services.•	Analysing the individual performance of each team member and motivated the Team to perform even better.•	Developing and manage guidelines for meetings (Daily and Weekly to improve the process of work), Team meeting once a week and individual once a week or ever two weeks.•	Administering performance review program to ensure effectiveness, compliance, and equity within organization.•	Managing different tasks on CRM – SalesForce such as updating daily for business development activities and pipeline, creating new Sales Campaigns, Reports and Dashboard. •	Providing all the necessary support to the Team such as Coaching for Team Performance, Improving Productivity by Improving Relationships, Understand Team Dynamics.•	Filling up all the daily reports such as Sales results, customer satisfaction, percentage of the daily target reached, and customers’ retention.•	Coaching the Team to increase the Sales results in 30% annually, bringing a high level of customer satisfaction-in 8 months Acquiring over 20k new customers based on Team result and on call volume.

GVC Holdings PLC

Sales Team Supervisor

GVC Holdings PLC are a leading provider of B2B and B2C services to the online gaming and sports betting markets.GVC Holdings flagship brands are Sportingbet, Betboo, Casino Club and Paradise Poker. It holds licenses in 7 countries and has offices in the UK, Ireland, Malta, Guernsey, Alderney, Barbados, Philippines, South America and Israel. Turnover includes around £1bn of sports wagers a year.•       Generating new business through cold calling - Consistently exceeded 200 cold and follow-up calls daily, converting on sales 20% (40 new customer daily). Acquiring 20k new customers in 8 months (Jan-Aug) based on Team result and on call volume.•	Meeting targets – Reach 100% of the leads.•	Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential development.•	Developing new business within the new customer and existing customer base.•	Informing customers about all products, actual promotions and customer’s benefits. •	Receiving an updated list of leads “new clients” in a daily basis through SalesForce. The list is made by customer’s registrations in the website of no funded accounts.•	Working on a high volume of outbound calls (200 outbound calls daily in order to meet business targets).•	Working on reactivation campaigns for key accounts.•	Liaise with the Customer Service and Fraud teams to ensure operational efficiency in the market.•	Work closely with the Manager to ensure the business is well informed on all activity in the market.•	Database update into CRM Systems; Responsible of all database update, data management, drafting and editing short office memos.•	Customer Service; assisting customers via phone and e-mail. Answering an average of 20 telephone and 50 emails from customers regarding to any issue.•	Identify areas of improvement in the company and assist, creating and implementing solutions.

Sales Executive Account Manager

ELTA is the only Callan Method School in Ireland that is recognised by the Department of Education and Skills of the Government of Ireland and is the only School that is credited by the CMO. Teacher Training Course for Non-Native Speakers of English - University of Cambridge.

ELTA School of Spoken English

English Student

Caterpillar Inc.

Administrative Analyst

Dealing with customer queries in a professional, courteous and efficient manner delivering excellent and efficient B2B and B2C service while adhering to strict procedures, e.g. data protection legislation, consumer protection code.

Camila Pilon