Camden County College

Help Desk Level 2 at Torrent Pharma Inc.

Skills: Computer Hardware Troubleshooting · Active Directory · Mac/PC · Problem Solving · Okta Identity Cloud

Suvoda

Senior Information Technology Specialist II

Skills: Windows · Ticketing Systems · Help Desk Support · Account Creation · Interpersonal Skills · Office 365 · Okta Identity Cloud · IT Hardware Support

Sr. IT Support Specialist I

•	Provided IT support to end-users on-site and remote support (SplashTop) for applications, computer, printer and basic network related issues. 
•	Install workstations, laptops, printers and other desktop related equipment as directed by service request ticket or IT leadership 
•	Handles User Administration via Active Directory; created new user account, unlock accounts, reset password and disabling accounts.
•	Creation of key fobs for users and vendors.
•	Work cohesively with Network Engineer to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
•	Maintained accurate IT Department asset inventory via PDQ Inventory software and Microsoft Excel spreadsheet.
•	Unboxing, organizing, asset tagging, inventorying new and returned machines.
•	Responsible for imaging and software installs on deployment laptops for end-user.
•	Handles Windows 10 Deployment via PXE Boot/USB Boot.
•	Handles onboarding and off boarding users.
•	Delivered completed PC/Laptop deployment to new hires or current users and walking them through setup.
•	Assisted IT leadership with GXP and GMP instruments and equipment setup in new lab under IT leadership guidance.

Torrent Pharma Inc.

Help Desk Level 2

•	Serve as the first point of contact for employees seeking technical assistance.
•	Onboarding and off boarding employee accounts, licensing and equipment.
•	Performed desk side and remote support and troubleshooting to end users for computer, application system, network and hardware issues.
•	Provided troubleshooting solutions for software/hardware issues in macOS and iOS mobile devices including iPad, iPhone and laptops.
•	Utilized IT support ticketing system (Fresh Desk) to respond, managed, and process support requests in a timely effective manner.
•	Utilized IBM Maas 360 to manage deployment of software applications to macOS and mobile iOS devices including iPads, iPhones and laptops.
•	Traveled between satellite properties for desktop and user support.
•	Setup and configure network routers, access points, amp switches.
•	Constantly identifying threats and risks on data, network access and backup systems.

Post Brothers

Information Technology Support Specialist

•	Provided 5 years of break-fix as Apple technician repairing and servicing Apple devices component such as motherboards, power supply, LCD, battery, fans, top case and, etc.
•	Demonstrated professionalism and courtesy with customers at all times.
•	Translate technology to beginner customer.
•	Trained both internal and off-site users in repairing and resolving recurring issues.
•	Extensive knowledge of Apple software; macOS, iOS, watchOS and tvOS.
•	Strong skills in multitasking, customer service, troubleshooting, time management and teamwork

Apple

Mac Genius

Skills: Ticketing Systems · Help Desk Support · Communication · Interpersonal Skills

Sprint

Service Manager

Skills: Communication · Interpersonal Skills

John Le