Glenn Gumin is an accomplished Customer Experience Management and Service Quality Analytics professional with extensive experience in financial services, e-commerce, payment processing, and medical devices among others.

Gumin attended Purdue University where he studied Organizational Leadership and Supervision. He possesses a Business Mindset and drive for results with excellent communication and leadership skills. Gumin has a unique ability to motivate teams and improve the overall organization's effectiveness and operational efficiency.

His experience spans across various functional areas including Customer and Technical Service Management, Project Planning, Implementation Management, Quality Assurance, Forecasting, Material Planning, and ISO 9001 and 9002 Implementation. He has also attained FDA and TUV Compliance and Prince2 Project Management.

Gumin held several leadership positions before and after his studies. He has worked as Assistant Director, Customer Service & Special Programs, and Scholarship Assistant in Financial Aid and Scholarships Office at UC Santa Cruz and San Jose State University, respectively. He has also worked as Commercial Support Manager - North America, and Merchant Services Manager at GlobalCollect, Client Services Manager at Electro-Motion, Inc., and Customer and Technical Service Manager at Natus Medical.

Currently, Gumin serves as the Assistant Director of Customer Service and Special Programs - Financial Aid and Scholarships Office at UC Santa Cruz. His expertise includes Customer Focus, Worldwide Service Procedure and Policy Coordination, Process and Product Development, and Improvement, Financial Literacy, Student Success, and Non-Profits.