Joanne McQueen is an accomplished Service Manager with extensive experience in the IT industry. With her ITIL Expert Certification and strategic thinking abilities, Joanne has successfully lead and developed technical teams for various organizations. Previously, she has held positions such as Head of Enterprise Operations, Service Operations Manager, and Service Transition Manager at News UK. Joanne has also been an instrumental leader as Global Head of Service Assurance at News Corp. Her expertise in service and process improvement, streamlining operations, and increasing user satisfaction has made her a valuable asset to every team she has worked with.