Michele Ma is an accomplished sales professional serving as the Director of Sales at Shangri-La Hotels and Resorts. With a wealth of experience gained from several years of working in the hospitality industry, Michele has honed her skills in sales, relationship management, and business development, among others. Prior to joining Shangri-La Hotels and Resorts, she held various positions in different hotels, including the Grand Hyatt Beijing and the Sheraton Beijing Dongcheng Hotel. In these roles, she played a crucial role in overseeing the sales and marketing strategies of those properties. As the Director of Sales at Shangri-La Hotels and Resorts, Michele is responsible for promoting the company's image, meeting sales targets, and enhancing customer's experience. Michele has a proven track record of exceeding revenue targets, building strategic partnerships, and improving brand image. She is a diligent leader who is always ready to adapt to new challenges and provide the necessary solutions.