Austin Community College

The University of Texas at Austin

University of Maryland Global Campus

UX Researcher/Strategist

Austin, Texas, United States

Intern, 2021 Virtual Student Federal Services Program

Office of Natural Resources Revenue

UX Intern

AARC Phase II Community Engagement Project
-  help identify community champions, leaders, and relevant organizations who can contribute to the design process of a new civic space, with a particular focus on equity and inclusivity;
-  review and build upon the previous engagement and outreach efforts to prioritize underserved API communities;
-  research users' relationship with the AARC and other cultural spaces in the city of Austin;
-  communicate with stakeholders to include Project Manager, AARC staff, the architect agency, community engagement unit, and the community members;
-  create visuals such as stakeholders map to help guide the team members understand the project status, expectations, and to facilitate creative thinking.

Tools used -- Airtable, Miro, Figma, Microsoft SharePoint, MS Teams, MS Docs.

Asian American Resource Center, PARD, City of Austin

Marketing Representative

Instructor: Introduction to Sociology, Texas Prison Education Initiative (TPEI), UT Austin
-  co-instructed a college-level, credit-bearing sociology course to 4 students at Gardner Betts Juvenile Detention Center, Fall 2019.

Teaching Assistant:
-  Introduction to Asian American Studies, Spring 2019 & Spring 2020
-  Introduction to Sociology, Fall 2018

Race, Indigeneity, and Migration Major
-  Designed and assisted in launching of a new multidisciplinary major housed within the Department of African American Diaspora Studies, College of Liberal Arts.
-  Conducted a survey of existing multidisciplinary majors at the College of Liberal Arts. Based on the data collected, which include interview of administrative staff and faculty, designed the curriculum track and capstone project.

Graduate Research And Teaching Assistant

Designed an original dataset, using Airtable, of over 300 community organizations and small businesses in Austin by collecting publicly available data.

Team Player, used a design thinking process - persona, journey mapping - to conduct a user research which resulted in the creation of the community garden at AARC. Collaborated with teammates with a diverse professional background in graphic design, marketing, and engineering in identification and conception phases of the project.

City of Austin

Intern, Asian American Resource Center

Sociology Research Paper, Peer-reviewed
-  Collected qualitative data from online open source and compiled into an original dataset.
-  Coded, categorized, and analyzed the data for regression analyses.
-  Reviewed the document for errors
-  Presented the findings at regional and national academic conferences using Powerpoint.

Project SEED, Human Development and Family Sciences
-  Ensured the viability of collected specimen; performed data documentation; revised research protocols as well as the Research Assistant training manual.

Undergraduate Researcher, Research Assistant

- Mentored 8 new student veterans. Assisted with their relocation to the city, class enrollment and obtaining campus resources and with other transition-related inquiries.
-  Representing Student Veterans Services, spoke at a student panel at the inaugural All-Texas Veteran Higher Education Symposium at Texas A&M University-San Antonio. Shared experiences about the issues and challenges surrounding student veterans assimilating into college life.

Student Veterans Services, The University of Texas at Austin

Peer Mentor

Managed a project in a team setting to launch an inaugural multicultural event for International Office, UT Austin. Conceptualized, planned, and hosted an annual closeout event for the 2016 cohort of Global Professional Training: Asia.

Project LEAD, Leadership and Ethics Institute, The University of Texas at Austin

Event Coordinator

Cardiovascular Technician, shifted the cardiac monitoring services from in-house to a remote specialty service which resulted in a cost saving of $250K in equipment update for the hospital and an improved exam report turnaround time by 2 weeks on average.

Cardiac Ultrasound Technician, conducted cardiac ultrasound to over 1000 patients and drafted and submitted study reports to Cardiologists working remotely in San Diego or Hawaii for adult and pediatric patients. Documented the exams on the military-wide digital health record system, AHLTA and CHCS. Educated patients about the exam and the expected occurrence of events following the procedure. Liaised between the military base beneficiaries (U.S. nationals and their dependents) and the local Japanese cardiology clinics to whom we relied for urgent and complicated cardiac procedures and surgeries.

Electrocardiogram Rhythm Instructor, created a two-day course about ECG rhythm analysis and instructed over 50 medical staff, trained how to properly use a cardiac defibrillator device, both of which directly contributed to their Advanced Cardiac Life Support licensure.

Contributed an op-ed piece to a military base periodical about health and wellness.

US Navy

Cardiac Sonographer

US Naval Hospital Okinawa, Japan

Supervised and mentored 14 Enlisted staff in providing care to 55,000 beneficiaries in the Pacific Region, in the Tri-service context (Navy, Marine Corps, and Air Force). Collaborated with civilian nursing and admin staff to ensure smooth departmental operations. Revised the department's Standard Operating Procedure, which required a deep knowledge about the bureaucratic organizational structure of the department in relation to the rest of the hospital as well as the naval medicine. The work contributed to a successful passing of the Joint Commissions Accreditation inspection.

Project Liaison, coordinated the Internal Medicine Department’s transition to a new hospital facility, a move consisting 30 staff, 30 clinic spaces and 50 IT equipment and 5 medical equipment of $500K in value.

Patient Relations Representative, tracked and analyzed patient input from the hospital database for patient experience at the department, observed the trends and communicated the findings to the Department Head, recognized outstanding staff members, and resolved any conflict from patient-staff interaction. Saw an overall increase in patient satisfaction of 15 percent, evidenced by reduction in the number of patient complaints.

EMT Tech/Emergency Vehicle Operator, Patient Admin. Naval Branch Clinic, Iwakuni, Japan

Field Trauma Medicine Technician. 3rd Battalion 5th Marines, Camp Pendleton, CA.
-  Deployments to Iraq x 2 (2004, 2006)

Jae Kwon