Kristen Morales

Durham-based Kristen Morales is a seasoned client services leader with extensive experience in building and scaling service organizations. She has a passion for improving overall company performance, providing professional development opportunities for others, and promoting diversity and inclusivity in the workplace. Kristen brings her expertise in annual planning/business analysis, financial and headcount forecasting, departmental policy creation, people management & mentorship, service offering development, cross-departmental initiatives & training, deliverability, email marketing best practices & revenue optimization to her current role as Consulting Senior Practice Director, Commerce at NetSuite. Prior to this role, she served as Senior Director, Bronto Client Services at NetSuite and Director of Professional Services, Director of Marketing Services, Manager of Strategic Services, and Email Marketing Strategist at Bronto Software, a company that was acquired by NetSuite in 2015. Kristen's previous experience includes positions as Healthcare Audioconference Director, Ancillary Director, Newsletter Associate Publisher, and Newsletter Editor at Eli Research/AudioEducator.com.