Irvington High School

San Jose State University

De Anza College

Udemy Academy

Technical Writer at Postman

San Francisco, California, United States

- Work with Product teams to improve UX/UI writing and software UI/UX design.
-  Lead and maintain the documents for Postman Documentation features, Integrations, and API Networks.
Example: <a href="https://learning.postman.com/docs/publishing-your-api/publishing-your-docs/">https://learning.postman.com/docs/publishing-your-api/publishing-your-docs/</a>
-  Write code samples and example APIs to demonstrate software features and updates.
Example: <a href="https://documenter.getpostman.com/view/12901847/TVYJ6d55">https://documenter.getpostman.com/view/12901847/TVYJ6d55</a>
-  Use Confluence, Github, and Jira to work alongside engineers and product managers to create documentation and test
new features.
-  Collaborate with stakeholders throughout the company to create documentation and media to align with engineering,
community, content, and product development roadmaps.

Postman

Technical Writer

- Responsible for designing and maintaining the website for Reed Magazine, the oldest literary magazine west of the Mississippi River.
Link to website: <a href="http://www.reedmag.org/">http://www.reedmag.org/</a>
- Edit and format content for both the website and yearly magazine.

Reed Magazine

Web Designer

- I report on new software and technology that are constantly released to the market. I cover both the latest and greatest and older classics that are often overlooked by those looking to learn more about the field.

Link to my articles: <a href="http://www.jerry-li.com/writing-samples/">www.jerry-li.com/writing-samples/</a>

Engadget

Writer at Engadget's Public Access

- I report on new software and technology that are constantly released to the market. I cover both the latest and greatest and also older classics that are often overlooked by those looking to learn more about the field.

Link to my articles: <a href="http://medium.com/@jerry_li">medium.com/@jerry_li</a>

Medium.com

Technical Writer on Medium.com

Work with private and public companies to provide client relations management, domain expertise and language translation consultancy, project management and transitions.

Portfolio: <a href="http://www.jerry-li.com">www.jerry-li.com</a>

Independent Consultant

Technical Writer and Project Manager

- Led the development, creation, and maintenance of documentation for Python, cURL, and JSON APIs used to operate enterprise AI software from the command line and software GUI.

-  Used Postman to test APIs and author interactive Python workbooks with Google Colab and Jupyter Notebooks used for tutorials, software deep-dive workshops, and software training.

-  Created and maintained contextual help for the software GUI to provide accessible and relevant software support.

RealityEngines.AI

I was a Technical Writer II at Oculus VR via contract placement by Aditi Consulting.

-  Created and maintained API and SDK documentation used to create and develop VR hardware and software.
-  Worked with stakeholders to determine proper marketing strategies and roadmaps.

Aditi Consulting

Technical Writer II at Oculus VR

Technical Writer with the Google Street View team.

-  Led the project for improving SOP manuals.
-  Wrote technical documentation for the Aclima and Google Street View project.
-  Planned and authored detailed documentation used by internal Google Street View hardware and software engineers around the world.
-  Coordinated with departments across the company to ensure smooth project transitions from start to completion.

Google via Adecco

- Draft, edit, plan, track, and release technical documentation for over 300 internal software tools and databases with Confluence and HelpDocs knowledge base platform.

-  Migrate and track documents from Confluence to the HelpDocs knowledge platform.

-  Use Kanban, Jira, and hybrid Agile methodologies with engineers and leadership across departments to ensure quality, complete, and on time deliverables.

Walmart Labs

- Managed and launched new products for enterprise data centers and Deep Learning researchers.
-   Managed project management documentation and white papers for product development, validation, and launches.
Link to white paper example, “Deep Learning in the Cloud vs On-Premise”: <a href="https://goo.gl/fmj2hb">https://goo.gl/fmj2hb</a>
-  Managed engineering, sales, and marketing vendor relationships for RFQ, RFI, BOM, SOW, and SOP procurement processes.
-  Coordinated with engineering and marketing teams launch products, marketing strategies and trade shows.
-  Created technical manuals, websites and UI/UX for all products.
-  Produced internal and external product technical and collateral.

AMAX

Engineering Project Coordinator

- Project lead for improving security in the campus parking garages.

Project Approval and Implementation: <a href="http://www.sjsu.edu/adminfinance/about/newsletters/2017/5/upd_5/index.html">http://www.sjsu.edu/adminfinance/about/newsletters/2017/5/upd_5/index.html</a>

-  Write, edit, and format content for San Jose State University's Freshman Majors Introduction Guide.

Student at Large on University Affairs Committee

- Wrote and edited content on company Kickstarter campaign in collaboration with other team members. Kickstarter raised over 2.1 million US dollars.

- Contacted and managed business clients logistics on behalf of his managers and executives.

- Provided statistical analysis of issues and solutions from multiple channels of customer feedback.

- Maintained social media and public relations for Mobvoi in synergy with the team.

- Led the copywriting process for the US market.

- Led content creation for products and announcements.

- Advised web development team on UI and UX aspects of the company website.

Mobvoi 出门问问

Technical/UX Writer and Customer Relations Manager

- Provided students with one on one help with coding during and after lectures to answer all questions and ideas.
-  Tutored students on C programming during and after class. Some students required several hours of tutoring after each lecture.
-  Facilitated 4 hour labs of over 50 students to learn and practice skills.
-  Taught over 600 students. Over 200 new students per semester.
-  Learned ability to teach complex concepts to others with little exposure to the such topics and technical backgrounds.

Embedded Systems C Programming Student Teacher

From October 3 - October 5 2014

- Designed real-time translation application using the Google Web Speech and Google Translate API.
- Provides dictation of spoken words that are quickly translated into spoken speech of user selected language.

Calhacks Hackathon 2014

Software Developer

- Supported consumers, small business, and enterprise customers of the entire Malwarebytes product line. Learned skills required to clearly and patiently guide users through troubleshooting and repair procedures.
- Authored and reviewed customer facing Knowledge Base articles and How To’s for common support requests to reduce the amount of ticket requests.
- Replicated customer issues to assist QA in creating test scenarios to fix bugs reported by customers.

Malwarebytes

Corporate Support

- Provided assistance as their helpdesk technician and also their web designer. Attained skills required to plan and carry out the process of building a mobile application from scratch.

Muvu Media

Video Intern

- Assisted with upgrade of over 500 city desktops to Windows 7 and create image of Windows 7 using WINPE.
- Provided assistance for the upgrade of all the city’s desktops to Windows 7.
- Helped create a working image of Windows 7 for all computers using the WINPE method.

City of Fremont

System Administrator Intern

Assisted all staff and students with technical difficulties in addition to mass imaging of workstations when required.

I have personally resolved over 1000 systems and tickets during my time at Irvington High School.

Jerry Li

Jerry Li