Peter Wilson is a seasoned professional with 17 years of experience in customer service and operations management. He has an established record of optimizing operational delivery and transforming service improvements across sectors. Mr. Wilson is a customer-centric leader who is skilled in managing client needs within budget, time frame, and with supreme service delivery. He has maintained exceedingly high levels of customer satisfaction throughout his career. Mr. Wilson is an outstanding communicator and adept at effectively articulating business plans across diverse recipients.

As a leader, he is driven, passionate, resilient, and adept at nurturing focused teams. With an ability to turnaround businesses from standalone to commercially viable multiple sites, he is conversant at overseeing regional business plans, P&L, business development, Sales, performance management, safety, recruitment, quality, and regulatory compliance. Mr. Wilson is comfortable with traveling, working away from home or out of hours to support business objectives.

Mr. Wilson's educational background includes a Post Graduate Diploma in Management Studies (CIPD) from the University of West London and a Post Graduate Diploma in Human Resources & Employment Studies from the London Metropolitan University.

His career focus includes roles such as Regional Manager, Operations Manager, Service Delivery Manager, and Customer Service Head. Mr. Wilson's core competencies include spearheading retention, sales, and growth, service transformation and improvements, head of service & operations management, performance management – KPI & SLA, optimize customer service satisfaction, P & L, budget management, vendor selection and management, project management - Prince 2, deployment of Agile working strategies, manage frontline service and sales teams, utilize salesforce.com, customer service management, stockholder engagement, and management, multi-site operational management, employee recruitment, and selection, contact center operations, worked in partnership with multiple channel startups digital-tech businesses, familiar with fast-moving consumer goods, monitor and oversee implementation of regulatory compliance, execute ISO quality standards and systems.