Ray Klostermann

Ray Klostermann is a seasoned professional with over 20 years of experience in customer experience, support, engagement, trust & safety, content moderation, ad review, data annotation for AI, B2B sales, and back-office outsourcing services. His expertise extends to working with innovative startups and venture-backed companies globally.

Ray excels in operational excellence, focusing on agile process optimization, continuous evolution, and innovative solutions. He values collaborative approaches and leverages leading methodologies and technologies to drive success.

A key passion for Ray is building high-performing teams that align with company vision and foster a people-first culture. He is dedicated to delivering exceptional customer and teammate experiences at scale.

His specialties include profitable growth, revenue acceleration, collaboration, leadership, mentoring, and team motivation. Ray is known for consistently achieving results and driving innovation in early to late-stage venture-funded startups.

Ray's focus areas encompass customer experience outsourcing, contact center outsourcing, business process outsourcing (BPO), customer success, employee experiences, customer journey optimization at all touchpoints, and a love for world travel.

Ray Klostermann pursued a Bachelor of Science degree in Business, Management, Marketing, and Related Support Services at USC. He currently holds the position of Chief Rocketeer at TTEC Agility within TTEC.