Wayne Baci

Wayne Baci is a seasoned professional with over 20 years of experience as a customer success leader, specializing in driving business growth by enhancing customer experiences for both B2B and B2C clients. His expertise lies in transforming customers into advocates, leveraging customer satisfaction as a competitive edge, boosting customer adoption, minimizing churn rates, and growing contract value. Wayne excels in problem-solving and devising efficient plans that yield measurable outcomes and streamlined deliverables.

Wayne's expertise spans across various key areas such as Customer Success, Customer Experience, Business Transformation, Customer Retention, Business Operations, Program Management, Project Management, Professional Services, Partner Management, Reporting and Analytics, and SaaS. He is a meticulous thinker known for his ability to simplify complex problems.

Wayne Baci holds a Bachelor's degree in Business Administration with a focus on Management from Molloy College, along with a Master's degree in Business Administration and Management from Dowling College. Throughout his career, Wayne has held prominent roles in several organizations, including Program Manager for Customer Experience Americas Operations at Cisco, and Program Director and Program Manager for Customer Success and Experience at Ca Technologies. He has also served in various capacities at Ca Technologies, such as Business Manager for Sales Operations, Pricing Strategy, and Contract Management, as well as a Product Analyst.