University of Toronto at Scarborough

Canadian Institute of English

Futurelink

Primetech

Etienne Brule

Knowledge Alliance

Bilingual Business Systems Analyst and Social Media Trainer - Open Networkers Alliance (ONA) LION

Toronto, Ontario, Canada

Established a consulting business called Computernik which is now incorporated by me since Sept 06 2012. It was originally established in January 1996. Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications as described in the BABOK.  Highly experienced in bilingual professional software training for management and users.My personal certification at University of Toronto for Business Analyst is now complete and I am in the process of applying for IIBA CBAP and IIBA CCBA

ComputerNik Inc

Business Systems Analyst, Social Media Manager and Director

Support/assist deployment and business teams with the implementation of the Integrated Broadcast Management System (IBMS) for assigned deploymentsIdentify, analyze, test, and document in detail, business processes impacted by the implementation and submit recommendations to the project team and relate them to the implementation of a complex system using Systems Development Life Cycle principles.Creation and review of functional requirements (i.e. understand what the business requires, be able to translate that into a deliverable review, submit needed change requests, then review with business if functionality was delivered and met expectations). Communicate in a clear and timely fashion, any gaps found during meetings and/or presentations to ensure resolutions are found. Evaluate alternatives and make appropriate unbiased decisions based on sound reasoning and judgment.Develop data and presentation materials to support Business scenarios reviewed for Hi-Level Introduction and User Acceptance Testing functional reviews.Develop and maintain course curriculum material for training documentation. Provide end user training and support to business users as required in both English and French. Facilitate classroom and one-on-one course delivery for employeesTroubleshoot and problem solve as it relates to system functional defects. Perform root cause analysis to resolve user issues. Communicate any hot issues and concerns to Project Team, Vendor and Senior Management team management as required along with any suggested enhancements or resolutions . Document incidents within a centralized tracking system. Perform tests on software releases/upgrades according to QA standards (Mercury Quality Center). Provide solutions/workarounds to the business.Microsoft Windows platforms (including Windows 7) and Office, Citrix Shadow tool, GotoMeeting, Pilat Media IBMS, Broadview, Mercury Quality Center

Bell Media ( CTV )

Bilingual Business Systems Implementation Analyst and Trainer for Pilat IBMS Integrated System

Complete Innovations is a leading Fleet Management provider for mission critical asset and mobile workforce management solutions for automatic vehicle location. They provide Mobile Source Management solutions for transportation companies worldwide. It's a product that helps Fleet Managers dispatch their people, and save money on fuel and decrease wear and tear on their vehicles.I have both trained and coached both internal staff and potential and existing clients as a software product trainer in both official languages, English and French. I trained them on the AVL product Fleet Complete system both in Citrix GotoMeeting Web Sessions and on site in groups up to 30 people. Assisted them by gathering the clients requirements and then fully maximized the implementation of the product in order to be efficient and to save money.I remained fully informed and up to date on developments and enhancements relating to all products and services. Upon release of a new version of Fleet Complete, I trained and coached each department regarding the new products, service offering and customized software system and produced detailed training programs including technical and procedural documentation. I identified the learning curve and assisted the documentation team. I then created a detailed training program for the clients and a strategic plan to help them through this learning transition. As the deployment progressed, I assessed and tracked the customer exact needs and assisted the sales force and development team in informing them of client requests and recommendations to ensure customer satisfaction.Microsoft Windows platforms, MS Office, Citrix GotoMeeting, Webinar, Automatic Vehicle Location provisioning tools, diagnostic tools, and client management software to interact with a fleet management system. Automatic Vehicle location (AVL) and tracking software (In vehicle tracking modems, LBS, Mobile) Fleet Complete, Telus Tracking and Dispatch solutions

Complete Innovations Inc.

Bilingual Business Systems Analyst, Implementation and Training Specialist

Bilingual Software Trainer and Business System Analyst providing a high level of service as part of a Support Team in a fast-paced environment. I assisted users with their medical billing environment. Made sure they were running the current version of the software and that they were using it to the fullest. When possible, I gave them quick training and assistance to help minimize repeat calls.  Provided expert and creative solutions to solve issues for clients via incoming support telephone calls and emails and following up with them to ensure a high level of user satisfaction. Develop and document troubleshooting/reference materials to send to clients. Provided support for medical billing and reconciliation as well as did updates to the schedule of benefits and software. Troubleshoot Electronic Data transfer to the government (EDT) of their pay submissions. At times, did remote connections to the sites through a secure network to further assist the clients.Troubleshooting and problem solving for all software, hardware, and computer related issues including backups and restores. We also helped with network problems in server environments such as citrix and terminal server. Setup printers, scanners, swipe cards. Assisted with backups and restores and remotely connected to sites through a secure network. Citrix Presentation server, Windows NT server (all version) and OS (all versions including Vista),Stompsoft backup my PC, Veritas Netbackup, York-med Medical Desktop, Purkinje Electronic Medical records software, Adobe, Microsoft office 2003 and 2007,Antivirus packages (Mcafee, Norton, AVG, Avast)  Email solutions (Microsoft exchange, Outlook,) SQL server, SQL scripts, MDE, Remote connections (Crossloops, VNC and remote desktop connection,) Modem troubleshooting, Procomm.

York-Med Systems Inc.

Bilingual Software Trainer and Business System Analyst

<a href="http://www.bombardier.com">http://www.bombardier.com</a> then outsourced to <a href="http://www.cgi.ca.ITIL">http://www.cgi.ca.ITIL</a> based support in a Six Sigma environment.Strong business system analysis skills and strong interpersonal and communication skill set. Adept at reading, writing, and interpreting technical documentation and procedure manuals and then creating a simplified reference version for the users for technical documentation including manuals, technical directives and FAQ's. Provide knowledge transfer to other members. Provided technical training to 250 Unix users in a multi-lingual environment.Install, administer and maintain Microsoft Windows server with Active directory and workstations as well as Citrix MetaFrame servers using Raid 5 technology in a Cisco based backbone network. Supported all Microsoft Windows operating systems, DOS in a mixed Unix environment. Citrix clients were running on various Unix clients and SGI boxes. Provided ongoing maintenance, monitored and performed root cause analysis on the network servers, applied all service packs and hardware/software updates and the latest virus and firewall protection. Archive files to the Veritas Backup server and restored files using the Veritas NT client and using the disaster recovery tool to recover a server.Setup policies and profiles for the Citrix users in order to limit the client's access and help maintain server performance. Troubleshoot TCP/IP problems, network connectivity, Wins, Hummingbird Maestro, ODBC and Oracle client. Provide second level support for connectivity problems to Citrix Metaframe or other NT servers and to help improve application performance.Desktop application support of all versions of Microsoft Windows server and clients, Office, Adobe Acrobat, Access, Automost, Diskeeper, Disk Image, Internet Explorer, Lotus Notes, Mathcad, McAfee Netshield, Netscape, Norton Antivirus, Project, Visio, Partition Magic, Winzip and Computer Associates Unicenter Help desk software, Vision Fm

Bombardier

Bilingual Citrix / NT administrator and business system analyst

Provided business system analysis and did customer care, support and liaison in a quick paced environment.Resolved software, network or mainframe application issues in a Novell 3.x/ 4.x, Microsoft Windows server NT environment, Windows 95/3.11, OS2 & DOS support. Supported DOS, Lotus 1 2 3, WP 5.1, Quattro Pro, Harvard Graphics, Lotus Notes, Netscape, Office 95/97, Shiva Dialer, Citrix WinFrame. Attachmate, IBM passport, 3270, 5250 mainframe and AS400 support , mainframe remote printers

SunLife Assurance

Bilingual Technical Support Representative

Provided high level business system analysis and did technical support and instruction for MIS and IT professionals for a shared network company telecom solution. The product was called WINport, FAXport and RASport products. Installed, tested, and optimized for hardware, software and network protocols for the telecom product. Installation, optimization, and management of the following network protocols: IPX, TCP/IP, NETBEUI.  Hardware optimization and trouble-shooting - Modems (Analog and Isdn), NIC's (10 and 100 base) Multiport boards, Rack Modems, Fax cards, File and Communication servers, printers and PC's. Mail Server and Email Configuration: Exchange 4.0, MS Mail, CC:Mail, Eudora.Internet Applications: Internet Explorer, Netscape, Eudora, Pegasus. Network platforms: Windows NT 3.5x/4.x, Novell NetWare, Windows 95 Network, and Windows for Workgroups.

LANSource Technologies

Bilingual Business System Analyst

<a href="http://www.tc.gc.ca/en/menu.htmBusiness">http://www.tc.gc.ca/en/menu.htmBusiness</a> system analysis of the Windows system platform and network protocol stability and assisted in the resolution process. Upgraded Microsoft NT servers 3.50 to 3.51 and upgraded the network devices on all pc's. Maintained and generated reports and created different diagrams in Visio 4 software to facilitate the network upgrade such as the network devices in the closet and their setup. Generated reports on database administration. Microsoft mail account creation and maintenance. MS Office administration, configuration, and installation experienced supporting Cisco 4000 routers on a Token Ring topology with SAA servers, Banyan Vines, Unix Boxes, Mainframe AS400 and the Remote Access Server on NT.

Transport Canada

Bilingual Systems Administrator

Established a consulting business called Computernik which is now incorporated by me since Sept 06 2012. Computernik assists people and companies to provide IT Solutions and to enhance the personal and company presence online. Computernik provides social media training and consulting. Computernik is a social media company that helps business owners and people to brand themselves and their company so that they can be known and recognized. At one time, being online was just connecting to the Internet and checking for email. There is no end to the WebComputernik provides recommendations for the IT optimization of computers, network resources, structure and mobile devices.Computernik demonstrates the importance of social networking and how to improve search engine results. I help assist in building the clients’ social media accounts and reputation and then assist by monitoring the accounts. ComputerNik also make recommendations on how to make mobile solutions improve social network connectivity and help improve business workflow. I offer customized training packages and documentation.I provide expert skills in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications as described in the BABOK.My personal certification at University of Toronto for Business Analyst is now complete and I am in the process of applying for IIBA CBAP and IIBA CCBA

Business System Analyst and Social Media Expert

Organized management meetings and created marketing surveys and avenues for feedback. Developed technical courses by for hardware and software applications and delivered technical, network and software courses for users. Provided training to individuals as well as taught groups of 20 or more on computer software, hardware and networking. It was a diverse multi-cultural environment with users of different levels of expertise.Configuration and administration for multiple servers on a Novell NetWare 3.x and 4.x platform in an Ethernet networked environment. Assembly, configuration, maintenance, and upgrades of pc's, Macintosh machines, back-up servers and network printers and Workstation software components. Did backup and restoration of data.

PrimeTech Institute

Bilingual Systems Administrator and Instructor

Conseil scolaire de district du Centre-Sud-Ouest (CSDCSO) is what it's now called It used to be called CEFCUT (Conseil des écoles françaises de la communauté urbaine de Toronto) or in English (The Metropolitan Toronto French-language School Council).I did a Co-Op as an Administrative Coordinator and assisted in organizing meetings, and did marketing and feasibility surveys. Processed correspondence and did minutes for meetings. Assisted French School board to initiate a group for newly arrived immigrants in our French schools to assist them in the transformation of a new school, city and culture by co-ordinating activities, forums and meetings and solicited for funding.User assistance in WP 5.1 and Lotus 123 on VAX systems

Mandy Bradshaw