Donna Lail boasts a diverse and extensive 22+ year track record in claims and customer service, as well as information technology. She has played crucial roles in analyzing root cause issues and developing business solutions for various healthcare companies, including Dell, Aetna, Prudential Insurance, and BCBS of Montana. Her broad expertise encompasses several software systems, such as QNXT, RIMS, Epic, and Facets, among others. Donna is a self-starter who excels in business analysis, software design, testing, and training, as well as organizational assessments and system implementations. She is proficient in MS Office tools, Quality Center/Quick Test Pro, QNXT Inquiry, and HSS, among other applications. Donna is well-versed in claims insurance and healthcare policies, including Medicare Advantage, Medicaid Plans, Indemnity, and others. As a former QNXT Consultant at Advance Resources LLC and Catalyst Solutions, Donna also boasts extensive configuration analysis and project management experience. She studied Medical Billing and Medical Terminology at Larson Training Center and graduated from Western Piedmont Community College. Overall, Donna Lail is a highly skilled and experienced professional with a complete understanding of SDLC methodologies.