Sushma Aithal is a seasoned IT professional with over 19 years of experience in product and services business. She has extensive expertise in project and program management, PMO, and ITIL 2011 Foundation. She is a certified ServiceNow System Administrator and Implementation Specialist for ITSM, HR, PPM, and APM. She is also a certified PMP, which demonstrates her advanced knowledge and skills in leading large-scale, complex projects and managing project life cycles using Waterfall and Agile methodologies.

Sushma has managed end-to-end large programs with multitiered, complex projects that entail application development, maintenance, IT operations, and DevOps areas. She has hands-on experience in project coordination and PMO activities. Her experience in developing and supporting banking and financial technology solutions and ITSM applications displays her expertise in product support and services delivery management.

Sushma is also proficient in quality assurance, SPC, and defect prevention activities, which showcases her proficiency in quality and business excellence functional skills. She has also facilitated audits and reviews for major accounts for compliance to the integrated Quality Management System, including ISO 9001:2000, CMMi, and ITIL framework. Sushma has exceptional people leadership skills and has proven success in leading and inspiring her team to achieve their goals.

Currently, as a Senior Manager - Consulting HR Service Delivery Practice at Alcor Solutions Inc., Sushma continues to showcase her in-depth knowledge and skills in project/program and ITSM management, product support, quality and business excellence functional skills, and people leadership. Previously, she was a Manager - Consulting Practice Lead - ServiceNow HR Service Delivery at Alcor Solutions Inc., Engagement Manager, Project Manager, Project Lead, Geography Head at Tata Consultancy Services, and Software Developer and Product Support Engineer at Dell.