HEC Paris

Université Pierre et Marie Curie (Paris VI)

Lycée Carnot (Paris 17)

Lead Customer Success Manager DACH & APAC

Paris, Île-de-France, France

- 3 direct reports
-  Total portfolio: 13M$+ ARR under management

Algolia

Minuit Ceramique

Investor

Finary

- In charge of strategic technical accounts
-  Managing portfolio of 8.5M$+ ARR
-  Specialised in Marketplaces & Media

Senior Customer Success Manager EMEA & APAC

Co-created Grow by SAP, a dedicated program for hyper growth companies in EMEA North. End to end approach including offering, commercials, delivery and customer success to engage differently the companies of tomorrow and grow by their side.

Powering Tomorrow, Today.

Regional Program Director - Office Of The President EMEA North

Driving SAP Conversational AI sales cycle through pre-sales, technical architecture, project methodology, implementation and deployment with internal or partner services. Coordinating teams between Palo Alto, Paris and Walldorf to bring technical expertise as well as project methodology to our clients. My goal is to drive revenue, support deals renewals as well as project implementation globally internally of SAP and with external clients.

Global Pre-Sales & Customer Success Manager

- Acquired by SAP in January 2018)
-  Strategic & Corporate Partnerships
-  Head Pre-Sales for Conversational AI

Founded in 2015, it is the leading artificial intelligence bot platform in enterprise customer service. We provide conversational technologies to corporations wishing to revolutionize their customer support.

In a world where conversation is the new interface, customer services find themselves overwhelmed with the increase of demands. The integration of automated agents such as bots is the most efficient solution to successfully improve your client relations while reducing your costs.

In this regard, we offer a world class technology, an end-to-end bot platform as well as off-the-shelf customer support bots to lead the revolution of customer relations around the world.
            

    
    

    
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RecastAI

Partnerships & Pre-Sales Manager

- Research & Teaching assistant for Valérie Gauthier on Coursera's Specialisation MOOC : Inspirational Leadership: Leading with Sense

Research Assistant

Reporting to Manufacturing CEO, Finance VP and Business Engineering CEO
-   Business Intelligence Application for Manufacturing
-   Consolidate client accounts for Finance and build reporting tool
-   Market analysis in Western Europe for Business Engineering and pricing tool for 10M+ deals

Business Intelligence Analyst

Reporting to Asia-Pacific CEO
-  Market analysis in Southeast Asia and detection of opportunities in the region
-  Establishment of the top 20 customers to target for the Business Plan 2014
-  Internal communications for Asia-Pacific on the standardisation of the intranet

Sales Business Analyst

Reporting to Australia COO
-  Strengthening ties between the Philippines and Australia to provide an offshore offer more likely to satisfy customers
-  Implementation of the project Roads and Maritime Services for the establishment of a bundle of services for their Roads cluster
-  Analysis of Australian companies Transport and Energy Utilities to target potential customers

Reporting to BPO
-  Listed internal trackers per team for the whole BPO department, to manage staff information and build the country scorecard report
-  Automated the process to list the resources, teams, billable, bench
-  KPI forecast for FAQS France team
-  Mail robot, webpage for FAQS
-  Teach Excel/VBA training

Logica

BPO Analyst and VBA Developer - FAQS France Team

Reporting to Global Sales
-  Analysis of annual reports of major European companies to establish a report on the opportunities to outsource their services and building a business case describing the possibilities and benefits for marketing
-  Working on recruitment and communication
-  Management and updating databases, building a website (<a href="http://osetonmetier.com">osetonmetier.com</a>) targeting graduate students

Business Analyst - Global Outsourcing & Human Resources

Reporting to Innovation VP
-  Build business case on PRIAM (mobile payment solution)
-  Work on EMO (carbon footprint emission solution) for La Poste, Open Source research for implementation within the company
-  Market research for Emerald (Sustainability solution) and MEG (bus tracking solution)

Business Analyst - Innovation & Telecom

Reporting to Global Outsourcing CEO
-  Establishment of the Value driven sourcing/sales process to create outsourcing opportunities for the pipe 57 and retains customers.

Business Analyst - Global Outsourcing Services

- Reports and letters on economic and financial situation of Malaysia.

French Embassy in Kuala-Lumpur

Economic Analyst

- Credit Analysis department for leasing operation (more than 1 million asset team)

Arval -  BNP Paribas Group

Analyst Leasing Operations

- Database update. Stock-taking of redemptions criteria: Notice period, liquidity, lock-up period, minimum amounts
-  Funds performances/contributions stock-taking
-  Due diligence process and NAV calculation

Pierre-Edouard Lieb

Pierre-Edouard Lieb