Asim Saleem is an accomplished information technology professional with over 20 years of experience. He has held various roles in the IT industry, from network administration to senior service delivery management. Saleem's experience includes working for well-known companies such as GE, IBM, TPG, and Telstra. During his career, he has demonstrated exceptional skills in IT Operations, Information Security, Process Improvement, Technical Service Delivery Management, Customer Success, Stakeholder Management, and Vendor relationship management. His expertise in ITIL-based service management models (Incident Management, Problem Management, Release Management, Change Management) gives him an edge in the industry. Saleem is a strong believer in personal and professional development and is a mentor to IT immigrants looking to enter the Australian IT market. He completed his Bachelor's Degree in Mathematics and Masters's Degrees in Information Technology from prestigious universities, such as Charles Sturt University, the University of Technology Sydney, and the University of South Asia. Saleem is an NLP Master Practitioner Coach and is pursuing formal training in professional coaching and mentoring.