Tibz ⚽️ @tibz@micro.blog on Mastodon

Lycée International de Valbonne

Collège International de Valbonne

University of Brighton

Sports, Technology, Community and Web3 + Customer Experience, Diversity & Inclusion, and Positive Energy

Paris, Île-de-France, France

Customer Success & Community

- In charge of defining and implementing our customer experience strategy with a portfolio of low touch customers.
-  Typical customers include: C-level finance leaders (CFOs, Finance Managers) and accounting experts
-  Customer management across different markets (Europe/France/UK/Germany)
-  Overseeing a portfolio of 1300+ customers ($4M+ ARR)
-  Grew portfolio ARR +55% in 12 months (+35% in volume)
-  Decreased volume of customers at risk from 15% of portfolio to 4.2% in 12 months
-  Implementing and adapting new processes as company goes through hypergrowth (from Series A, 70 FTEs to Series C, 300 FTEs in 2 years)
-  Recognised Cultural Fit interviewer, helping with new hirings

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We’re on a mission to help businesses spend smarter, with a powerful tool that provides visibility and control across the entire spending process.

-  Spendesk is a smart spend management platform designed for finance teams and employees.
With flexible payments, approvals, automated receipt capture and real-time spend insights, finance can decentralize operational spending across the business without any loss of control. Employees benefit from streamlined expense and invoice management through the Spendesk website and app.

-  Check out CFO Connect, our global community for finance leaders with regular meetups, helpful content and an exclusive Slack channel. Learn more: <a href="http://www.cfoconnect.eu">http://www.cfoconnect.eu</a>

-  Join our team: <a href="https://www.welcometothejungle.co/companies/spendesk/en">https://www.welcometothejungle.co/companies/spendesk/en</a>

Spendesk

Customer Success Manager

Explorio is building a new kind of Travel Review platform to take on Trip Advisor and other similar platforms.

Built on the blockchain, Explorio will allow travelers to earn money when they leave reviews for places they travel to. Building a decentralized platform will allow Explorio to be more transparent, reward its contributors, and secure a higher level of integrity than opaque players in the travel industry.

Explorio

Community Growth Specialist

Varanida is building tools to make the relationship better between internet users, online publishers, and advertisers.

Built on the blockchain, Varanida offers an ad-blocking web extension allowing web users to block ads, control the level of data they are willing to share, and which publishers they're willing to share it with.

As a member of the initial team, I am helping Varanida as they grow into a bigger company. Working along with the co-founders and our team, my role is a hybrid position in between marketing, support and community.

I also run the Varanida podcast at <a href="http://anchor.fm/varanida">http://anchor.fm/varanida</a>.

Varanida

Lead Support / Social Media Manager / Marketing Projects

Having started in the late 90's, <a href="http://LesJeudis.com">LesJeudis.com</a> is one of the top IT recruitment companies in France. They work with tech departments in the biggest corporations in France, down to digital agencies and smaller startups.

In my role as a marketing consultant, I'm collaborating with Les Jeudis on their strategy, social media marketing and content as they try to reach an ever-expanding community of workers in the technology industry.

LesJeudis.com

Marketing Consultant

Pivotal is helping big corporate companies accelerate their digital transformation by allowing them to leverage a cloud-based infrastructure at scale. In practical terms, this means that a small team of developers can create a concept faster, deploy it faster, and iterate on it faster.

My mission with Pivotal is to look at the best way to leverage social media to promote the advancements that Pivotal shares, live-tweet conferences and think of new ways to reach Pivotal's community of passionate developers.

Over the past 18 months, I grew the following on the account to +138%

Pivotal

Social Media Marketing

Les Ateliers Moonshine is an agency based in Paris. I worked with them (on behalf of their clients) as a social media manager.

Les Ateliers Moonshine

Social Media Manager

Whyd is building a beautiful high-quality voice-controlled home speaker.

Developing the marketing strategy and support flow during early stages of the company.

Whyd

Marketing/Support Lead

The Digital Digest podcast is a monthly podcast in which I interview creative workers in the Digital Industry. I'm much more interested in the “people” rather than the “pixels”, so we go in-depth into each guest's background, career, try to figure out who they really are and what makes them tick.

Available at <a href="http://digest.digital/">http://digest.digital/</a> or in your favourite podcast app.

Digital Digest podcast

Host

I help technology company of all sizes with their marketing/support/community needs.

My services can include social media marketing, community, growth, content marketing, digital strategy, podcasting and video editing.

I’m your friendly neighborhood digital Swiss knife.

Tibz.co

Digital Marketing Consultant

- Growing the company’s existing marketing efforts,
- Developing a new onboarding experience for new users and leads
- Customer support & nurturing
- Email Marketing
- Social Media Managmenet
- Digital Marketing (SEO/SEM)
- Coordinating with a remote team spread between the USA, the UK and France.

Nalpeiron

Since I’ve joined Realmac Software in July 2013, my role has encompassed Marketing and Support alike.

On a day-to-day basis, my role is to provide assistance to the customers of our products, it ranges from Social Media support to more in-depth troubleshooting via detailed steps to get back on track. These can also include download links, screenshots, or screen recordings, when needed.

My responsibilities also include working closely with the QA manager to determine the cause of an issue and try to replicate bugs. We then coordinate to bring bugs to the attention of our developers. My work also includes copywriting and content creation, whether to write a blog post on the company’s blog, or to write down support documents, FAQs, and Knowledge Base articles.

Additionally, I've been charged to create a series of email tutorials to complement our products:
-  One of these was focused around Clear, our productivity app, and subscribers would receive weekly emails with a series of productivity tips and insights regarding how to optimise their work and remove distractions.
-  The second series was focused around Ember, our creativity app. In this ongoing newsletter, the customers would receive tips on how to make the most of the app, learn about its features, but also receive creativity tips and sources of inspiration to enable them to do their best work.

Finally, one of my biggest project was to produce a series of interviews to showcase our creative community of users (in the forms of videos and text articles). This involved planning the trip, arranging a full day of to meet with the users and shoot with a video production company. I've managed this project from concept all the way to the delivery of the final assets.

Realmac Software

Marketing & Support

Client Work:
-  Customer Support on Social Media
-  Social Media Curation and Publishing

Brilliant Noise

Social Media Consultant

- Digital Marketing (SEO/SEM),
-  Consulting and handling online presences of Red Bull-sponsored athletes as well as for Digital Marketing operations (i.e. Red Bull Blue Monday)
-  Working on opportunities for Red Bull France in the e-sports ecosystem
-  Project Management (client side): working with various agencies in France, the UK, and the USA on different projects (Red Bull Skate Arcade / Red Bull Kart Fighters)
-  Brand Strategy and Content (amongst other things, organize a Google+ Hangout with American football superstar Reggie Bush, etc...)
-  Translations French > English  -  -  English > French

Red Bull France

Digital Marketing and Gaming Intern

Ahead of LeWeb ’11, the biggest tech conference in Europe, I’ve been assisting the project manager in creating a world-class event.

My work has included:
-  setting a platform to help attendees communicate and plan their journeys and schedules ahead of the event, giving them a space to network before, during, and after the event.
-  Working with a leading social media monitoring platform, to create an outlet which would allow non-attendees to follow the conference and interact with the team and speakers in real-time, without being physically present at the conference.

LeWeb

Assitant Project Manager

During this internship, I have had the opportunity to work on a variety of areas, although my day-to-day job was to fill the gap between the end-users of our products and the engineering team..

-  Preparing and launching a B2B app: “Seesmic CRM for Salesforce” during Salesforce annual Dreamforce Conference.
-  Attending Dreamforce 2011 and preparing our products to be unveiled during the keynote, in front of 45.000 attendees.
-  Working with a global team based in San Francisco, Paris, Bucharest and Tokyo.
-  Running live demos of our products and taking potential customers through the various aspects of our products.
-  Social Media Marketing, Support and Monitoring (from broadcasting our latest news to getting in touch with our community of over 2 Million users, including supporting customers.)
-  Copywriting and content creation for various outlets: Blog, Knowledge Base, FAQs and Support articles.
-  Customer Support: helping users make the most of our products (ranging from Web apps to native mobile apps) as well as troubleshooting problems and identifying bugs to report to the engineering team.

Seesmic

Customer Relationships, User Support, and Communication

I've helped translate a series of 30 videos in which the host, a serial entrepreneur in San Francisco, guided the viewers through how to set up and create an online presence and “personal brand”.
- The video series is available at: <a href="http://www.youtube.com/playlist?list=PL42E6455DDCA922D6">http://www.youtube.com/playlist?list=PL42E6455DDCA922D6</a>)

Translator

Event Promotion and Management.

I've been involved in the promotion of a nationwide event as well stewarding during the event (making sure the people attending the even were safe and enjoying themselves)

🤘🏼 Lemaitre

🤘🏼 Lemaitre