Gordon Conwell Theological Seminary

University of Georgia - Terry College of Business

Manager

Malden, Massachusetts

Works closely with the Owner and is responsible for the daily operations of Cafe by Salon and is entrusted with the keys to the business; Leader of and is responsible for the core elements of cafe operations; serves Tandem Coffee Roasters espresso and coffee, as well as a fine selection of teas and local pastries; provides on-the-ground management of staff and cafe workflow; manages team schedule and works the line on busy days; solves problems and identifies opportunities for workflow improvement; manages inventory and maintains Vendor relationships; handles all daily cash and credit transactions.Key Accomplishments:Hired and trained all cafe staff to the Specialty Coffee Association standards.Incorporated social media to enhance vendor relationships and source operational supplies and wholesale goods.Collaborated with Showroom Manager to streamline Salon events and gallery openings.Implemented owners vision for Salon/Cafe specialty store providing contractor oversight during execution of the build-out and equipment installation.

Cafe by Salon

General Manager

Responsible for overseeing all operations of the cafe, including hiring, training and performance management of all supervisory and hourly staff; inventory management; customer service, and creation of store goals and promotions to maximize profits.Key Accomplishments:Worked directly with Owner and COO to set goals, budget, and KPIs.Created company SOPs that improved employee operational excellence throughput.Grew revenue that yielded profit of 150% YOY using monthly P&L analysis and planning.Improved inventory redundancy that minimized waste utilizing par level setting and inventory management.

George Howell Coffee Company

Responsible for implementation of curriculum and trains staff and wholesale clients staff; assists the sales team and participates with retail human resources and general administration  ; attends events, brew school and public cupping’s; performs quality control; assists in customer service including all aspects of front of house restaurant mechanics.Key Accomplishments:Worked directly with Owner, Director of Operations, and executive team to determine vision and trajectory of coffee program.Created company coffee training plan and curriculum.Trained staff on coffee brewing, espresso extraction, milk steaming, and drink production in low to high volume settings.Performed Quality Control and Assessment for 6 cafe providing coaching and feedback.

Tatte Bakery & Cafe

Head of Coffee and Coffee Education

Manages the day to day aspect of the designated region; balances workload and organizes time efficiently to combine field service management, ride-along coaching, meetings and administrative duties; Explains and coaches operational and technical duties and maintains positive relationships with all internal and external customers.Key Accomplishments:Collaborated with VP of retail operations to communicate with multiple stakeholders minimizing delays in the opening of the La Colombe Boston Market.In coordinated effort with National Director of Education trained an entire team of 12 staff and Baristas and one Cafe Manager.Developed relationships with local purveyors and distributors.Corresponded with wholesale customers in Boston to provide problem resolution.

La Colombe Coffee Roasters

Group Manager

Leads a team of store partners to create and maintain the Starbucks Experience for our customers and partners; responsible for modeling and acting in accordance with Starbucks guiding principles; also manages the overall operation of the store; supervises and directs the workforce, making staffing decisions which include hiring, training, evaluating, disciplining, discharging, staffing and scheduling; ensures customer satisfaction and product quality; manages the store’s financial performance, and manages safety and security within the store. Key Accomplishments:Led newly opened store to profit before 1 year mark and by year 2 grew revenue to greater than $1 million annually.Developed more than 10 employees to Shift Manager and coached two Shift Managers and an Assistant Manager to Store Manager.Streamlined two under-performing stores to achieve company operating standards creating a customer experience rated above 80% satisfaction by company metrics.Managed the area’s busiest drive-thru to achieve its highest revenue week of $50k during my final assignment.

Derek Craig

Derek Craig