Apoorv Shrivastava is a skilled and experienced Customer Success Manager specializing in driving growth in top line revenue with account mining, engagement, upsell & cross-sell, working in the B2B model. With over four years of expertise in managing customer success, milestone planning and customer escalation management, Apoorv helps businesses flourish in the enterprise sector. Along with his Bachelor's degree in Technology from Indian Institute of Technology (Indian School of Mines), Dhanbad, Apoorv has previously worked at Uber, ONGC Ltd, and Tata Steel. At present, he works with Exotel Techcom Private Limited as a Customer Success Manager - Enterprise Business.