Western Illinois University

All things cloud

Scottsdale, Arizona

Lead Architect on moving all hosted Single Tenant products to one monitoring tool (LogicMonitor). Working with various product line owners, Cloud Ops and Dev Ops to onboard their product lines onto the tool including the building of custom metric checks unique to each product. Working closely with LogicMonitor’s Product Manager and Support team to ensure the tool meets Infor’s current and future needs.Refactored the CloudLogix provisioning system used by CRM Cloud to conform to the new Infor standards for Single Tenant cloud environments. Continue to develop and update the system as necessary by Cloud Ops requests.Responsible for assisting in the design, reviewing and approving the design of ST and MT architectures for CRM Cloud systems, with the goal of maximum performance and up time for as low of cost as possible.Responsible for the building and release of Gold AMIs for ST Cloud CRM product line, as well as all provisioning automation, tools, and scripts for the environment.

Infor

Site Reliability Architect, Senior

Independent contractor supplying Development, QA, and IT resourcing to people and companies in need. Latest projects have included- Data Migration- SalesLogix customization, troubleshooting, and new feature testing- Computer repair

PAC3 Group

Owner

Principal Consultant

Swiftpage

Principal Consultant, Head of Cloud Technologies

Gathered business requirements from new and existing customers needing to customize their SalesLogix system.  Building those customizations, delivering them to the customer with documentation and training.Internal Development resource for the production SalesLogix systems.Troubleshooting and resolving issues on-site as well as through WebEx for customers with hot issues.Executing detailed performance analysis of customer environments to improve their SalesLogix eco systems.Developing SalesLogix add-ons that are released as open source to the public.

Sage

Professional Services Consultant II

Provide my special and unique skill set to help departments in need – including building customized SLX add-ons, assisting with Key Account problems, lab administration, new feature evaluation, and presentations at “Coder’s Challenge”.Creating prototype features and services for the SalesLogix “Sawgrass” project; to ensure the new features can be used & customized by our customers.Piloted Lab Manager Program for SLX Product Line.  Ensured the new virtual machine environment would meet the needs of the impacted departments.Re-engineered product build process to shorten build times from 9 hours to 3.5 hours.

QA Engineer, Advisor

- Effectively managed an 18-person QA department responsible for all quality issues for the SalesLogix product line, testing up to 5 distinct projects in parallel.  •	Effectively managed a multi-million dollar department budget.•	Proactively maintained hardware and software of a 1200-node QA Lab to include WSUS and virus protection services.  •	Provided critical backup services and off-site storage for all product delivery core systems such as defect database, source control, and all related project documents as part of business disaster recovery plan.•	Rewrote and implemented Defect Tracking System on SalesLogix Cloud, providing all global resources with the same product availability, which resulted in better and faster reporting, review, and turnaround of issues.•	Increased automation coverage 30% by off-shoring automation of the test case backlog. •	Initiated and developed a centralized portal that enabled the global operations team to better manage the customer systems.  •	Successfully transitioned from Waterfall delivery to Agile Software Development Lifecycle (SDLC).  Modified and updated QA processes, educated employees, and led team scrums.

Sage Software

Director, QA

- Developed several dozen metrics that addressed Defect Find/Fix Ratios, Defect Trends and Forecasts, Test Case Coverage, and Risk Assessments, presenting results and recommendations to product delivery team and C-level executives on a weekly basis.•	Improved productivity 10% by developing a synchronization service between DTS and TFS systems, while providing a creative solution that met diverse needs of 5 departments. •	Created courseware to train QA Engineers on testing theory and concepts, which reduced onboarding process of new team members by four weeks.

Senior QA Manager

- Worked with product delivery teams to refine defect standards, implementing a workflow process within DTS that exactly matched the Software Development Lifecycle.•	Customized SalesLogix for use as the Defect Tracking System, enabling internal and external customers to track issues for the full lifecycle on a real-time basis in one CRM system.•	Consolidated product delivery information into one system, by adding Project and Test Case tracking, as well as QA metrics.•	Built and mentored the first QA automation team to create and use automated testing scripts, providing tools and infrastructure that enabled the Team to execute scripts (including for international releases, FIGS) for up to 5 projects concurrently.   •	Developed automation framework and coding standards to ensure a sustainable code. •	Developed and implemented performance testing with VBScripts, executing on dozens of machines to simulate hundreds of concurrent users.•	Performed on-site technical support and troubleshooting for high-profile companies including Time Magazine, resolving upgrade and performance issues resulting in client retention.•	Directed 10-person team on targeting Y2K compatibility with SalesLogix product line, releasing service pack on time for customer deployment.

SalesLogix

Manager, QA

- Managed all deliverables of software quality for company products such as Test Plans, Defect Tracking, Code Debugging, and Automated Test Scripting.•	Implemented Defect standards, pre-release versioning, and version control, which allowed better tracking and accountability within the SDLC.•	Implemented Beta release program, engaging support of high-profile customers through on-site visits that resulted in better and faster feedback, and increased customer loyalty.•	Sole resource, managing all company IT functions including implementation of Networked ISDN, Internet Mail, Server and Workstation Backup, and Citrix and SQL Servers. •	Identified need and took initiative to design and code product installs with InstallShield.

Opis Corporation

QA Manager

- Lead QA Engineer on a 5-person team.  Created test plans, developed and ran automated test scripts, reviewed and submitted bugs, and planned timeline projections for Windows-based product lines.•	Represented the voice of the customer as Member of Project Line Team that determined present and future directions for company products.•	Developed and conducted training to educate Sales & Marketing departments on Windows product lines.

CE Software, Inc.

Sr QA Engineer

- Lead QA Engineer on all company commercial products and maintained a 50-node Novell NetWare network.•	Set-up and managed gateways to communicate through cc:Mail, MHS, Microsoft Mail, CompuServe, and Technical Support's BBS.•	Served as Technical Supervisor, ensuring system functionality and delivering technical presentations at all annual trade shows in Chicago, Boston, and Orlando.•	Wrote product training manuals that resulted in company selling services for on-site training. •	Performed on-site training and technical support nationwide and internationally for companies such as DEC, Mobil Oil, CIGNA Insurance, and G.D. Searle.•	Initiated, designed, built, and implemented the first project and defect tracking applications for internal company use.

Phil Meyer

Phil Meyer