University of wollongong in Dubai

Mumbai University

Mobile Home Finance Manager at Westpac

Perth, Western Australia, Australia

I am very passionate about assisting my customers in their Home Loan journey as it is one of their biggest financial decisions that involves a lot of emotions.

I take a lot of inspiration and guidance from Westpac’s core values like being Helpful, Ethical, Accountable, Simple and be better and better by the day. I strongly believe in doing what is right for the customers and I am passionate about being a trusted partner and offering great customer service.

Westpac

Home Finance Manager - Mobile

Bankwest

Home Finance Manager

Meet with applicants in face to face, online, telephonic environment to obtain information for loan applications and tailor most suitable products and services including Home loans, everyday banking, protection and insurance.
Approve loans within policies and limits, and refer loan applications sanctioning with supporting information for approval.
Analyse applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Obtain and compile copies of loan applicants' credit histories, financial statements, property documents, and income other financial information.
Obtain referrals from fellow team members by continues coaching, motivating and educating on various avenues and opportunities
Signing up referrers and introducers to the Bank
Servicing and building long term relation with existing customer base

Home Lending Specialist

- Sourcing and acquiring large scale companies for corporate products.
- Tailoring the product offerings and examining the business feasibility.
- Pre - assessing legal, financials and income documents of corporate clients in order to determine exposure limits.
- Servicing existing portfolio of about 70 corporate companies and recommending product and process development to the management based on the client feedback; and coordinating with internal departments like fraud control, operations, MIS and IT to ensure smooth implementation of changes.
- Training Relationship Managers with one to one trainings, joint calls, product updates and documentations processes etc.

Dubai First PJSC, a Dubai Holdings Group Company, UAE

Relationship Manager (Corporate Credit Cards)

- Prospecting customers for mobilizing home loans, Business loans and Personal loans.
- Contacting various Real Estate agents and developers in order create a network for providing mortgage solutions offered from listed banks like National Bank of Dubai, Abu Dhabi Commercial Bank, Barclays Bank and Mashreq Bank.
- Assessing financials and income documents of clients, understanding their requirements and advising which bank fits them the best.
- Coordinating with the clients, developers/Real Estates, credit, disbursement officers to smoothen the entire process.
- Also actively coordinating with the Developers during the transfer and loan disbursement.
- Conducted training activities to educate Real Estate agents.

Innovations UAE, UAE

Mortgage Consultant

- Sourcing retail and corporate clients for mobilizing bank assurance and investment products like fixed deposits, current accounts, Mutual funds.
- Advising clients on various tools of financial management and acquire new business through individual as well as group presentations.
- Taking references and   constructive   feedback from   existing   customers   to create a network for referral business.

National Bank of Fujairah (Dubai Branch), UAE

Financial Planning Consultant

- Resolving billing and payment issues.
- Handling escalations and complaints on the operations floor, collating escalations at the end of the shift, and providing recommendations to reduce escalations.
- Coordinating with Bankers and Credit Card companies in order to resolve DD issues, process payments and refunds.
- Mentoring, remote monitoring, giving constructive feedback, and imparting need based training.
- Assisting team managers with presentations and group reports.
- Case management.

3 G: A Hutchison Whampoa Group

Customer service officer

- Selling Banking Products – like saving accounts/ Fixed Deposits / Flexi Unit Deposits / Current Accounts / OD / cash credits.
- Front Office Operational Work – Opening Personal Accounts for walk in customers, generating account statements and keeping the customers updated with the account balance over the phone.
- Keeping a contact record of the walk in customers and passing the lead to the sales team.
- Back office operations – Posting cheque entries on a day to day basis, transferring demat account data from scripts to customers account, signature verification for all the account for the accounts for the purpose of annual audits and posting during the introduction of Anywhere Banking. Examining the daily inflow of elite customer for management reports.

Adi Mashelkar