Samuel Carrington has over twenty years of experience as a service and operations professional, known for his tireless customer advocacy and passion for creating extraordinary customer experiences. He's worked in multiple industries and has an extensive background in customer support, operations, administration, and project management. Carrington has implemented multiple back-end systems to ensure customer success, including Zendesk, Five9, 8x8, Talkdesk, and Netsuite. He's also skilled in leadership, project and event management, public speaking, and communication.

Carrington's professional experience includes being the Customer Experience Director at KILLSTAR, the Operations Manager at Yoga Well, and the Service Design Manager at Lyft. Additionally, he worked as the Director of Applicant Support at Checkr, Manager, Customer Support and Success at Andy's Auto Sport, and the Principal Consultant at Carrington Consulting. He's also held various roles at Minted, Elance-oDesk, Airbnb, and Landmark Education.

Carrington's educational background includes studying business at De Anza College and liberal studies with an emphasis on communication at San Francisco State University, as well as completing coursework in leadership, project and event management, public speaking at Landmark Education.