Paul Porter is an accomplished ITSM evangelist and platform solutions architect with a wealth of expertise in the industry. Having studied at top ranking universities such as Arizona State University, Mesa Community College and the University of Arizona, Paul has developed a talent for leading teams, managing lean projects and processes, and translating business processes into automated workflows.

His experience includes several notable positions such as Advanced Systems Engineer at Dataflex Corporation, Senior IS Analyst and ITSM Systems Administrator at CNET Networks, Computer Support Manager at The Trust for Public Land, Incident Manager at Wells Fargo, and Computer Systems Engineer at ESnet, Lawrence Berkeley National Laboratory.

Additionally, Paul's skillset includes ServiceNow Platform Administration & Application Development, End Point Mgmt, Desktop Mgmt, Lean Project Mgmt, Team Leadership & Development, Workflow/Process Improvement, Infrastructure Development, Client Collaboration, Client Relationship Mgmt, Customer Service Management, Global Delivery, TCP/IP, UTM, AD Admin, CA Service Desk Admin, LANDesk Admin, Altiris Admin, Windows OS, OS X, Linux, SQL Server 2K, IIS, Microsoft TCP/IP, UTM, Installation, Training, Hardware, Software, Peripherals, Microsoft TCP/IP, UTM, HTML, Joomla, Javascript, and Google Docs (Drive). He is also ITIL Foundations certified (V3).

Paul is an individual who prioritizes the primary mission of the Service Desk - to restore services in a timely and cost-effective manner while minimizing any impact to both the business and the user. He is an ITSM practitioner who believes in building and nurturing relationships with clients, promoting value, trust, mutual success and long-term efficacy.