Washburn University

Zayed University

Head of Talent Development, Global Corporate Ops at Amazon

I lead talent development for our Corporate Teams in WW Operations.

Amazon

Global Head of Talent Development - Corporate Ops

Sr. Learning & Talent Development Business Partner

As the Global L&TD Manager for Amazon senior leaders and executives, responsibilities encompass pioneering the function's vision and strategy, designing and implementing programs and solutions that improve business performance and customer experience, managing a budget of over $1 million annually, designing and optimizing workﬂows for process eﬃciency, establishing expansion strategies, and constructing organizational structures that support capacity requirements and new capabilities needed to propel growth.Here are just a few results I have achieved:>Generated over $50 million in savings through participants’ process and customer experience improvements.>Cut costs 37% and thrust NPS to 85% through organizational re-design, vendor negotiations, and curriculum innovations.>Grew team across multiple locations while propelling team to top 10% in organizational health rankings.>Accelerated promotion rate by up to 300% through strategic recruitment, development, and retention of top quality talent.Here's what my customers, teams, and stakeholders are saying:“Natalie is fast paced and focused. She's a true innovator and brings others along with her toward the ﬁnish line.  She is a great mentor to others.”“Natalie's superpower is being able to articulate her thoughts and ideas and turn them into action to produce a great training product. Natalie thoroughly understands her customers’ needs and utilizes the talents on her team to deliver training that many employees across the company want to participate in.”“One of Natalie's super powers is that she can get things done like there is no tomorrow! The program is top-notch and she is the one responsible for the high quality and success of that program. Another one of her super powers is her highly collaborative style - I always enjoy working with her on a team activity.”

Global Learning and Talent Development Manager

As the Learning Manager for one of Amazon’s largest customer fulﬁllment centers in North America, responsibilities encompassed optimizing manager and hourly associate performance using key operations business metrics as measures of success, designing training solutions and implementation strategies in partnership with local and regional department heads, and applying operational rigor to execute within budget. Here are just a few results I have achieved:>Eradicated OSHA training compliance gaps for highest risk safety operation aﬀecting over 300 employees.>Implemented cross training, employee rotation, and auditing mechanisms to ensure future compliance.>Designed and deployed technical training and Train the Trainer programs for most critical operations roles in North America.>Streamlined onboarding and training of 1000+ managers and warehouse employees with Lean management practices.>Launched learning operations in Canadian fulﬁllment center to achieve on time building opening.Here's what my customers, teams, and stakeholders are saying:"Every project Natalie has been given was completed with accuracy, quality, commitment, and on time.""Natalie discovered training record discrepancies at the site. Her response was perfect: she collected all immediate facts, escalated to both site leadership and network learning, gained clarification and buy-in on the appropriate next steps, and executed the action plans to close the gaps." "Natalie demonstrated intellectual curiosity in the program methodology, while actively engaging by challenging vague concepts with practical examples."

Learning Manager

As an Area Operations Manager leading teams upwards of 120 employees for multiple departments with complex operations, responsibilities encompassed leading operational performance turnarounds, bolstering employee engagement and development, and driving process improvement initiatives to meet or exceed annually increasing cost savings goals.Here are just a few results I have achieved:>Slashed safety incidents 96% within weeks through safety audits, workplace design changes, peer coaching, and team engagement initiatives.>Saved $150 thousand annually by boosting production rates and quality controls up to 20% with process optimizations.>Catapulted a primary customer experience metric to ﬁrst place in North America Network through cross training, labor planning, and standard work implementation.>Eliminated unregretted attrition within 6 months by focusing on performance accountability, coaching, and goal setting. Here's what my customers, teams, and stakeholders are saying:"You have taken Kaizens to new levels in this building. Your focus on retention and onboarding have set a high bar.""Natalie understands the need for collective wisdom or collaboration. She has a good understanding of situations but also consults. That consultative attitude can only make a good manager better!""Natalie always demands the highest standards from her associates. She demands the same from herself and is willing to walk in their shoes to understand an issue/improve a process. Each time she has encountered a problem she is not knowledgeable/comfortable with, she immerses herself in that function/area until she understands the issue. She is eager to learn and strives to understand every aspect of her business."

Natalie Thibault