Ken Butler is an accomplished Information Technology Management professional with extensive experience managing projects and teams, developing and supporting IT apps, websites, and server operations. With a proven track record of achieving clients' strategic goals, he has managed application/site development and operation support teams, led incident, problem, SLA, and change management functions, and overseen the implementation and utilization of Microsoft Foundation Server (MFS). Ken is an expert in managing relationships with technical support and software service vendors, with his experience spanning SDLC, Waterfall, Agile, and RAD methodologies. His work with public-facing websites and applications has included leading projects to assess and remediate corporate security policies and requirements. He has a strong command of site support services/tools like ServiceNow, JIRA, Confluence, Adobe AMC, Amazon Web Services, and development tools like Java, SQL, HTML, XML, and Visual Studio. Ken's educational background includes a Diploma from Paris High School and pursuing a BS in Computer Management from Eastern Illinois University. His professional experience includes roles as Sr. Project Manager - Dev & Support at Northern Trust Corporation, Sr. Consultant/Project Manager at Capgemini, Partner Operations Manager at Orbitz Worldwide, Senior Systems Consultant at OAG Worldwide, and Systems Analyst at IBM GLOBAL NETWORK.