Harvard Business School Online

Ivey Business School at Western University

Ryerson University

?? Strategy and Solutions Management, Oracle Hospitality

Toronto, Ontario, Canada

Oracle

VP, Strategy and Product Management, ORACLE Hospitality  -  ORACLE

Managed business technology operations, digital transformation and innovation and led integration of Fairmont, Raffles and Swissotel brands into AccorHotels structure including loyalty programs consolidation and technology platforms alignment.

Accor

Senior Vice President,  Global Business Technologies, Luxury Brands

Addition of global ERP technologies to previous scope of responsibilities. This included Global ERP, HR and well as hotel level finance and accounting applications. Responsible for in-house (12) and off-shore (50) team members. Member of senior leadership teams in both corporate technology and overall regional structure. Key stakeholder and influencer, focusing on strengthening alignment between business and technology and contributing to company’s strategy for globalization, growth and innovation

Fairmont Hotels & Resorts

Vice President, Global Business Technologies

Strategy, budget, implementation and support of company's suite of Business Technologies (Loyalty, Sales, Operations, Marketing and Distribution) including Central Reservation System, Sales Force Automation, Property Management Systems, Marketing/CRM Data Warehouse and Business Intelligence platforms. Managed a team of business and IT professionals providing leadership, motivation and development necessary for professional development and continued success. Successfully completed several key projects including development and deployment of a multibrand website and global eCommerce solution

Executive Director, Property and Central Systems

Managed all aspects of the multi-brand in-house central reservations, sales and loyalty systems, including strategy, product development  and budgets. Managed integration of various vendor interfaces to core global CRM platform. Completed several strategic projects including expansion of in-house central reservation system and implementation of new multi-brand Global Sales Force Automation application. Project Phases include vendor selection, definition, acceptance testing, training/support, standard operating procedures development and change management protocols.

Director, Sales, Distribution and CRM Technologies

Managed all aspects of the brand's distribution, revenue management and ecommerce strategies. Created and maintained overall digital strategy ensuring alignment with overall brand vision as well as Partner management and partnerships. Campaign development, execution and tracking. Designed and deployed Brand’s merchandising and positioning strategy within Global Distribution Systems, as well as all campaigns and initiatives. Managed the core Project Team responsible for the successful implementation of a new Central Reservations, Loyalty Program System and Data Warehouse

Delta Hotels and Resorts®

Director, Distribution & Revenue Management

Managed day-to-day operation of the guest loyalty program. Developed, implemented and tracked direct marketing programs. Managed national campaigns and assisted hotels with local/regional direct marketing initiatives. Liaised with Information Technology department and vendors to develop and implement reporting requirements and database systems for tracking and performance monitoring

Tanya Pratt