Colleen Lai is a seasoned manager and instructional designer with over a decade of experience in technical communication, editing, and content management. She currently works at Procore Technologies as a Manager of Instructional Design, where she aims to provide continuous learning solutions to customers and employees alike. Prior to her role as a manager, Lai worked as a technical writer at Procore Technologies, where she honed her skills in technical communication and project management.

Before joining Procore Technologies, Lai worked as a technical writer and info developer at Citrix Online, where she contributed to enhancing customer experience by designing and implementing instructional materials. In addition, Lai also worked as a contract technical writer at Citrix Online, where she created software documentation and instructional materials for internal and external use.

Throughout her career, Lai has also gained experience in content editing and social media management, working as an editing and social media intern at Santa Barbara Seasons Magazine and as an editing intern at Starting Lines Anthology, UCSB. Further, she has also worked as an archive assistant at the KCSB Radio Station where she assisted in organizing and documenting digital archives.

In summary, Colleen Lai is a multifaceted professional with diverse experience in project management, instructional design, technical writing, content development, and editorial processes.

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