Rio Salado College

Phoenix College

Healthcare Software Engineer

Contract Position. Medical billing sending claims through FTP. Technologies and languages worked with: Linux, Splunk, Jira, and x12 ANSI.

Availity

Operations Center Engineer II

Radiology Partners Overall Key Achievements:
• Took the initiative to create and implement the logging project, which included finding workstations that were running older versions of recoMD via SQL and GCP logging, creating version alerts in GCP, creating an engineering email distribution list, investigating why older versions were being used and reinstalled, and designing processes for the site profile ID’s to update to current versions.
• Took the initiative to create, design and develop an automated tool using BASH and Python to pull data from Metabase and populate a Smartsheet from the database in SQL, later updating, maintaining and deploying the GCP function for cloud automation.
• Project Management: Took the initiative to create an incident ticket process including Tech Support III Knowledge Base troubleshooting documentation and escalation requirements, meeting with the Technical Support Managers, and acting as a point of contact by Technical Support staff and managers to be followed to ensure tickets escalated to Development were appropriate and proficient.

• Design, develop, implement and test new recoMD functionality coding in Go, Angular, C#, HTML and CSS.
• Responsibility porting to Angular from Vue.
• Electron and Cypress test environments.
• Participated in technical solution and design discussions in a dynamic Agile and Scrum workflow.
• Used Git and Github for code reviews and pull requests.
• Used Postman to add and update product JSON profiles.
• API controllers and endpoints in C#.
• Bug and feature requests via ServiceNow and Jira.
• Technologies worked with: Github, Visual Studio, Docker, Postman, BigQuery, GCP, Keycloak,
Go, Python, C#, Angular, Vue, HTML, CSS, Electron, Cypress, Metabase, Smartsheet, Jira and ServiceNow.

Radiology Partners

Jr Full Stack Software Engineer

Key Achievements:
• Designed and coded the recoMD splash screen including the connectivity status display.
• Created and implemented the logging project, which included finding workstations that were running older versions via SQL and GCP logging,
creating version alerts in GCP, creating an engineering email distribution list team notifications, and designing processes for the site profile ID’s and updating to current versions.
• Created an automated program to pull data from Metabase and populate a Smartsheet using SQL and Python, later updating and deploying the GCP
function for automation.
• Created an incident ticket SOP process including Tech Support III Knowledge Base troubleshooting documentation, meeting with the Technical Support Managers, and acting as a point of contact by Technical Support staff to be followed to ensure tickets escalated to Development were appropriate and proficient.

• Radiology workflow
• Design, develop, implement and test new recoMD functionality coding in Go, Angular, C#, HTML and CSS.
• Responsibility porting to Angular from Vue.
• Electron and Cypress test environments.
• Participated in technical solution and design discussions in a dynamic Agile and Scrum workflow.
• Used Git and Github for code reviews and pull requests.
• Used Postman to add and update product JSON profiles.
• API controllers and endpoints in C#.
• Bug and feature requests via ServiceNow and Jira.
• Technologies worked with: Github, Visual Studio, Docker, Postman, BigQuery, GCP, Keycloak, Go, Python, C#,and Angular.

Application Support Engineer

• Participated in all stages of the product development process, including designing, building, and testing using Kotlin, Java, Go, Python, API’s, Spring and FHIR.
• Performed advanced troubleshooting, analysis, research and resolution using SQL and self-built local database testing environments in Docker containers.
• Maintained services once they were in production by measuring and monitoring availability, latency and overall system health using Google Cloud Platform (GCP), Docker, Kubernetes, and PostgreSQL among others.
• Used Google Cloud Platform (GCP) to view error logs and analyze errors for root cause analysis in production environment.
• Used Postman to add and update JSON profiles and test and maintain API reliability with XML in all environments.
• Used Git for code reviews.

Myndshft

Production Support Engineer

Git and Bitbucket for code reviews and wrote Docker files and Terraform yaml files for Infrastructure as Code and CI/CD Pipelines. Responsibilities and technologies included deployments, Linux, Go, PHP, SQL, Docker Compose, Terraform and Terragrunt, Jenkins, AWS.

Salucro Healthcare Solutions

DevOps Engineer

• Responsible for interfacing with the application development teams to assist them in determining the most efficient and value-added method of automating their Software Development Life Cycle (SDLC)
to production using Python, Java, BASH, Linux and IaaS, and PaaS computing among others.
• Worked closely with software engineers and tech leadership to drive projects.
• Built and maintained CI/CD pipelines using Docker, Ansible, Django, Jenkins, and Terraform.
• Built test and QA environments with web servers, application servers: Wildfly, Redis, and database servers: PostgreSQL, MySQL, and MongoDB.
• Built and deployed government VPN’s using both AWS and Azure.
• Deployed Java applications using Wildfly and Linux.
• Used Git and Bitbucket for code reviews.

GlobalMed Telemedicine

BASH Scripting and Linux server management, SQL, Splunk queries and dashboards, Jira, AppDynamics, ThousandEyes. Responsibilities included Oracle SQL scripting, AWS logging, Zabbix alerting, and MQ and F5 administration.

Early Warning®

Zelle Production Control Analyst III

Contract Position. Tripwire administration, Secured server data from unauthorized access via Splunk, SQL, JavaScript, VB and VBA, Regex, HTML and CSS, Java, Powershell, Linux scripting and server management, maintaining the computer systems, server management including installing, maintaining and upgrading the servers and maintaining the computer systems, using Jira and Remedy for ticketing.

Charles Schwab

Tripwire Admin

Short term contract. Project management: 2018 robot job calendars approvals and implementation, planned and hosted the weekly Dev meetings, planned and hosted the weekly Lawson incident review meetings, carried out weekly ticket status with developers, and worked directly with vendors.
Administration included refreshing the server, re-enrolling the SSH server, decommissioning FTP definitions and scheduling robot jobs, daily monitoring of server backup times and disc space, staging files and running jobs, monitoring job tickets and resolving issues using Lawson Interface Desktop (LID), IBM AIX operating system iSeries/AS400 administration, Qshell, SQL, and writing process documentation.

Republic Services

Application Support Specialist, Lawson Team

Radiology Information Systems workflow analysis, HL7 message workflow and root cause analysis, Mirth Java code, SQL, Dicom PACS workflow using DCM4CHEE, Slack API development for Zabbix integration alerting, JBoss, IIS administration, Linux Administration and BASH scripting, Jira, Bitbucket with Git, Confluence, RIS Middleware Administration, Windows Server 2008 Active Directory administration including group policies, user account creations, terminations and maintenance, Google email suite administration, VPNs, PuTTY, WinSCP, Remote Desktop, LogMeIn, Clear canvas, Dragon Speech, Spark, and Sococo.

Imaging Advantage

Sr Systems Engineer

Project Management: Organized and lead a team to create a Splunk script and user friendly dashboards to audit client software deployments and environment configurations using Ansible. Rhapsody Certified, bug reporting, enhancement requests, and issue tracking using Jira. Identified and reported Java code errors, troubleshot and coded small fixes in JavaScript in the Rhapsody application and Rhapsody filters and text processing of XML, HL7, and JSON objects using JavaScript, Java, Regex, and SQL for healthcare messaging including REST API, SOAP UI. Supported operating systems include Linux, AIX, HP-UX, Solaris, and Windows including using Parallels and VirtualBox (CentOS) on MacOS.

Orion Health

Application Support Analyst - Tier II

• Supporting over 1000 Schwab web applications on both Windows (XP, 7, 8) and Apple computers, mobile devices, and peripherals: repair, problem resolution, escalation, updates, patches, and companywide outages using IE developer tools interface (win 7 & 8)
• Windows  XP, 7, and 8 Administration
• Providing internal IT support to domestic and international Schwab employees’ desktops, laptops, thin clients, printers, scanners, remote connections, telephones/telephone systems, and mobile devices and network printers
• Microsoft System Center (SCCM) 2012
• LYNC internal messaging software and documented issues using the Remedy ticket system
• Citrix, XenApp, and Juniper (VPN) remote connections troubleshooting and repair

IT Technical Analyst - Tier II

• Handled day to day operations as well as IT projects for over 400 users
• Monitored servers and coordinated outage mitigation with the vendor, Citrix
• User account and usage quota administration
• Windows Server 2008 Active Directory administration including group policies, file shares, and Exchange management, as well as distribution groups and spam filtering administration
• Remote Desktop Connection and TeamViewer VPN
• Worked with Citrix XenServer and XenApp
• Creating, repairing, replacing Citrix server profiles
• Supporting both Mac OS and Windows
• Setting up, maintaining, and troubleshooting workstations, printers, scanners, and peripherals
• Mac (OS X) specific: Configured FileVault and maintained keychain management
• Company specific software Alarisware. Worked closely with the programmer to implement fixes, patches, updates, and user experience enhancements
• Created Knowledge Base for IT Department

The ALARIS Group, Inc.

Jr Systems Administrator

• Faculty user support and customer service on supported computer applications and platforms, phone  and email support and call logging 
• Duties include assisting technicians on location calls for both hardware (switches, network cable, printers) and software (Microsoft, Panopto)
• Setting up and maintaining student’s computer lab and training classroom

Myla Fairchild