EDHEC Business School

Copenhagen Business School

Saint-Michel de Picpus

Director France & Southern Europe, Customer Success  at EcoVadis

EcoVadis mission is to provide reliable, globally recognized sustainability ratings and insights, enabling all companies to reduce risk, drive improvement and accelerate positive impact on our planet and society.

EcoVadis

Vice President, Global Customer Success

Working with the 5 SVP/VPs acting as the COO of Ecovadis. Our Group is responsible for leading and overseeing EcoVadis’ operations and customer end to end journey.

VP Operations & Chief of Staff to the COO office

Ecovadis' mission is to provide the world’s most-trusted sustainability ratings, enabling all businesses to reduce risk, drive performance, and improve environmental and social outcomes.

Our team of 40+ is responsible for the French & Southern Europe market for our existing customers 
(Onboarding, Account Management, Key Account, Customer Success)

Regional VP, Customer Success (France & Southern Europe)

* Responsible for the French & Southern Europe Market for existing customers (250+ customers)
* Lead a team of 30+ people including 4 Team Leaders (Onboarding, Account Management, Key Account, Customer Success) based in Paris & remote locations in France, Barcelona and Mauritius 
* Co-Chair for the French and Southern Europe Market to align all customers facing teams (New business, Account Management)
* Member of the Extended Excom to represent our Business Unit

Director France & Southern Europe, Customer Success & Key Account

* Part of the Management Team of the Business Unit (80+ team members over 10+ locations)
* Responsible for the French & Southern Europe Market for existing customers (200+ customers)
* Manage a Team of 20 CSMs including 1 Team Leader (Paris, Barcelona and Mauritius) + 10 Team members in dotted line (responsible for the operational delivery and support for our Key Customers).

Manager France & Southern Europe, Client Success - Sustainability Ratings

* Hire and build the team responsible for the French market
* Manage a team of 5 Client Success Managers based in Paris
* Conduct semesterial reviews

Team Leader - Customer Success

* Manage a portfolio of strategic customers, ensuring that they maximize the value they get from the EcoVadis solutions
* Advise existing accounts on the implementation of their sustainable procurement program
* Establish and maintain a strong relationship with customer project managers and decision makers. 
* Successfully manage contracts renewals.

Senior Customer Success Manager / Senior Key Account Manager

Forrester Research is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Part of the Premier Account Team, I am responsible globally for leading the overall strategy and activity for 3 strategic accounts (Luxury, Insurance and IT Services companies)

Forrester Research

Global Account Manager

Working from a broad data foundation, Forrester Tech Marketing Navigator measures the impact of over 35 unique marketing vehicles across all stages of the technology purchase process — to help you decide on the best mix of vehicles and properties to reach and build influence within your target audience

Product Specialist - Tech Marketing Navigator

Part of the team serving Software and IT Services companies my clients are Vendor Strategy, Tech Marketing, Market Research and Analyst Relation professionals.

Account Manager

Managed skincare and haircare categories for the Travel Retail industry: brand performance analysis; development of sales tools (newsletters, promotional leaflets, merchandising book) and merchandising tools (tester-holder, products information book) ; contribution to the 2007 product portfolio and Gift with Purchase

L'Oreal

Associate Product Manager

Beijaflore is a management consulting firm that manages and steers transformation projects for large corporations, helping them improve performance and competitive edge

Beijaflore

- Developed corporate tools: annual report, corporate website
- Organized press events (Nestlé CEO Roadshow, French CEO nomination), TV report
- In charge of the patronage of the company

Guislain Wallon