Ika Fitria is a seasoned professional who has worked for various multinational companies, always excelling in her roles. With her Bachelor of Arts in English Language and Literature from the University of Indonesia, she now works as the Head of CS in the Financial Services Platform of Gojek, a position she has worked her way up to after starting as an Ops Process Improvement Specialist in the same organization. Prior to joining Gojek, Ika also gained vast experience working as a Senior Customer Experience – Ops Excellence expert at Tokopedia and as a Regional Community Operations Specialist at Uber.

Having worked for top companies in Indonesia, Ika has developed a wide range of skills, including leadership, process improvement, customer service, and operations management. She is a professional with a can-do attitude, always ready for new challenges and eager to learn.