University of South Carolina

Relationship Builder

San Francisco, California, United States

Managed a group of private office and co-working spaces. Sold rentals, dealt with billing, payment and day-to-day operations and general customer service issues. Planned and implemented events to foster a greater sense of community among clients.

REGUS - IWG plc. Offices  -  Coworking  -  Meeting Rooms.

Community Manager

Grew business in a down economy through targeted promotion of services, including website, mailing list, and social networking sites to a variety of venues including clubs, bars, restaurants and private parties. Regularly performed in front of crowds as large as 200 people.•	Promoted both Chris Estes Productions, and other local musicians to local venues including clubs, bars, restaurants and private parties through use of email marketing and social media.•	Tracked expenses, invoices, and future bookings.•	Developed skills and knowledge of music, guitars, sound reinforcement and various new technologies in the music industry.•	Scheduled music acts for 4 different venues making sure that the available talent meshed well with the needs of each venue.•	Managed not only crisis situations but also relations between artists and venues

Chris Estes

Booking Agent

- Increased customer participation in the online ordering system from zero to over 200 different companies in less than 2 years.•	Acted as the primary point of contact for all customers using the company’s proprietary online portal.•	Designed and distributed direct mail response pieces and followed up to close sales.•	Consistently given the company’s highest annual bonus over the last four years for bringing in new customers and increasing company sales by an average of 3% per year.•	Resolved customer problems with both completed and in-progress orders.•	Expanded sales to targeted customers by more than 30% over the course of two years by focusing on customers’ needs that were not being filled by their previous vendors and selling Dataguide as a one-stop shop for all their printing and promotional needs.